Andrew Gradish
Tillsonburg,ON
Summary
Goal-oriented manager with proven leadership abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Lifelong athlete with sharp-eye, sound judgment and endurance. Dedicated to providing guidance and fair treatment to everyone.
Overview
28
28
years of professional experience
Work History
Sales Manager
Eichenberg Chrysler
03.2015 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Referee in Chief
Southern Counties Minor Hockey Association
09.2019 - Current
- Navigate difficult situations with associations using effective communication and explanation of game rules.
- Attend monthly league meetings.
- Responsible for distributing information from the league to each centre scheduler/referee-in-chief.
- Offering perspective of on ice officials to improve the leagues constitution and by-laws.
OMHA Referee Supervisor/Coach
Ontario Minor Hockey Association
12.2016 - Current
- Navigated difficult situations using effective communication and explanation of game rules.
- Coordinated with referees to execute smooth and consistent games.
- Collaborated with referees to ensure consistent application of rules across all games.
- Providing face to face guidance/feedback to officials based on on-ice performance to help grow/develop skills required to referee minor hockey.
- Writing reviews of performance outlining areas of strength and areas needing improvement.
Ontario Minor Hockey Association Official
Tillsonburg Minor Hockey Inc.
10.1996 - Current
- Managed conflicts between players, fostering a respectful atmosphere on the ice rink.
- Evaluated player behavior during gameplay for adherence to league code of conduct guidelines.
- Promoted good sportsmanship among teams by modeling respect for others while officiating matches.
- Adapted quickly to changing circumstances during games, ensuring accurate calls in high-pressure situations.
- Managing conflict with coaching staffs in a calm and respectful manner.
- Participated in multiple provincial tournaments at many levels and being awarded medal games.
Used Vehicle Sales Manager
Eichenberg Chrysler
12.2010 - 03.2015
- Monitored dealership performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
- Collaborated with other department managers to ensure seamless operations across all aspects of the dealership''s business functions.
- Analyzed regional market data to adjust pricing strategies accordingly, maximizing profitability while maintaining competitiveness within the industry.
- Managed inventory effectively, ensuring optimal vehicle variety and availability for potential buyers.
- Successfully resolved customer complaints and concerns, resulting in high levels of satisfaction and sustained goodwill for the dealership.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
Auto Sales Representative
Eichenberg Chrysler
05.2005 - 12.2010
- Developed strong rapport with customers, resulting in repeat business and referrals.
- Negotiated prices and financing options with clients to close deals successfully.
- Resolved customer complaints professionally, maintaining a positive reputation within the community.
- Maintained detailed records of customer interactions and transactions for accurate reporting purposes.
- Increased customer satisfaction by providing personalized and attentive service to each client.
- Collaborated with finance team to ensure smooth transactions for all parties involved.
- Conducted thorough vehicle presentations to showcase features and benefits, leading to informed purchasing decisions.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
Business Administration
Sir Sanford Fleming
Peterborough, ON04.2005
High School Diploma -
Glendale High School
Tillsonburg, ON06.2002
Skills
- Strong Communication Skills
- Time Management
- Teamwork and Cooperation
- Patience and Tolerance
- Leadership Qualities
- Professionalism and Integrity
- Decision-making skills
- Assertiveness and Confidence
- Adaptability to situations
Languages
English
Native or Bilingual
Golf
Passionate about golf from a young age. Fortunate enough to have played while attending college at Sir Sanford Fleming and having played competitively at the amateur level here in Ontario for 20+ years.
Timeline
Referee in Chief
Southern Counties Minor Hockey Association
09.2019 - Current
OMHA Referee Supervisor/Coach
Ontario Minor Hockey Association
12.2016 - Current
Sales Manager
Eichenberg Chrysler
03.2015 - Current
Used Vehicle Sales Manager
Eichenberg Chrysler
12.2010 - 03.2015
Auto Sales Representative
Eichenberg Chrysler
05.2005 - 12.2010
Ontario Minor Hockey Association Official
Tillsonburg Minor Hockey Inc.
10.1996 - Current
Business Administration
Sir Sanford Fleming
High School Diploma -
Glendale High School
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