Andrew Goss
Toronto,Ontario
Summary
Results-driven hospitality, events, and customer service Manager known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth department operations and positive work environment.
Overview
15
15
years of professional experience
Work History
Outbound Sales Representative
Lightspeed Commerce
06.2023 - 04.2024
- Researched potential clients, identified decision makers and developed relationships with them.
- Generated leads through cold calling, networking events, referrals.
- Managed accounts by providing solutions that best fit the customer's needs.
- Responded promptly to customer inquiries via phone or email.
Department Manager, Bar
Longos- Corks
05.2019 - 06.2023
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Event Sales Manager
Splitsville Entertainment
02.2018 - 06.2018
- Developed and implemented event sales strategies to increase revenue and market share.
- Organized meetings with potential clients to explain services offered and negotiate contracts.
- Created and presented proposals and built successful RFPs for new events.
- Produced weekly and monthly reports highlighting key performance indicators for management review.
- Resolved any customer complaints or issues that arose during an event.
Event Logistics Manager
Hart Entertainment
03.2016 - 01.2018
- Collaborated with other departments to develop strategies that align with company objectives.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Led and managed projects to support logistics efforts and plans.
Events Manager
MLSE
09.2015 - 01.2016
- Oversaw setup, breakdown, and storage of all equipment used for events.
- Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
- Managed event staff onsite during each event to ensure smooth operations.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
Corporate Trainer
Wild Wing
05.2009 - 08.2012
- Developed and implemented training programs to improve employee performance.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Education
Special Events Management Diploma -
George Brown College
Skills
- Event Planning
- Food service knowledge
- Managing events start to finish
- Sales
- Data entry
- Relationship Building
- Cold-calling
- Problem-Solving
- Account Management
- Product Knowledge
- Client Management
- Team leadership and supervision
- Catering Coordination
- Operations Oversight
- Customer service-driven
- Efficient in Google Suite, MS office, Caterease, Triple Seat, Outreach, and Sales Force
Websites
Accomplishments
- Employee of the month 6 times in 4 years
- Hit and exceeded monthly sales targets 100%-186% 7 months in a row
- Ran and oversee multiple small to large scale events for fortune 500 clients hitting our monthly sales targets ranging between $50,000 and $100,000/month
Timeline
Outbound Sales Representative
Lightspeed Commerce
06.2023 - 04.2024
Department Manager, Bar
Longos- Corks
05.2019 - 06.2023
Event Sales Manager
Splitsville Entertainment
02.2018 - 06.2018
Event Logistics Manager
Hart Entertainment
03.2016 - 01.2018
Events Manager
MLSE
09.2015 - 01.2016
Corporate Trainer
Wild Wing
05.2009 - 08.2012
Special Events Management Diploma -
George Brown College
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