Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Gogin

Fullerton

Summary

Experienced assistant general manager with expertise in financial administration and inventory management. Skilled in training and motivating team members, providing exceptional customer service to guests, and supervising staff. Proficient in operational management within food and beverage settings, utilizing strategic planning and team coordination to ensure efficient service delivery and high customer satisfaction levels. Proven track record of implementing process improvements and maintaining high operational standards.

Hospitality professional with focus on maintaining high standards and delivering quality service. Extensive experience in managing food and beverage operations, ensuring seamless service and customer satisfaction. Known for strong team collaboration and adaptability to dynamic environments. Expertise in staff management and problem-solving.

Overview

14
14
years of professional experience

Work History

Senior Food and Beverage Supervisor

The Westin Anaheim Resort
12.2023 - Current
  • Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
  • Coordinated cross-functional communication between departments to streamline workflow processes.
  • Addressed guest concerns promptly, fostering positive relationships and encouraging repeat business.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe environment for guests and staff alike.
  • Has managed inventory counts for liquor, beer and wine each month.
  • Has managed teams time and attendance through Workday as well as ADP.
  • Successful with ordering to maintain inventory for F&B outlets.

Restaurant Supervisor

The Westin Hotel & Resorts
02.2022 - 12.2023
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience

Server

The Westin Hotel & Resorts
05.2021 - 01.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.

Server

Fogo De Chao
11.2019 - 03.2020
  • Greeted and maintained relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Service Manager

Chipotle Mexican Grill Inc.
05.2014 - 11.2019
  • Have motivated and trained new employees to maximize customer service.
  • Learned how to count inventories for three restaurant and place orders. Managed team scheduling when I was training as assistant general manager.
  • Handled cash in appropriate manner and prepared deposits.
  • Ensured that each guest's experience was positive, memorable and consistent. Cultivated and strengthened lasting client relationships for our catering.

Server

Eureka Restaurant And Lounge
12.2018 - 07.2019
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and allergies.
  • Maintained table settings be removing courses, replacing utensils and refinishing beverages promptly and courteously.
  • Up-sold on appetizers and mixed drinks to enhance guests experience. Cleaned and bussed to ensure fast turnover.

Sales Associate

Vector Marketing Corporation
07.2011 - 09.2012
  • Liaise with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.
  • Trained new sales associate and coached.
  • Developed positive customer relationships through friendly greetings and excellent service.

Education

Biology

San Francisco State University
San Francisco, CA

City College of San Francisco
San Francisco, CA

Skills

  • Experience in business operations management
  • Providing guidance and support
  • Team development
  • Profit and loss analysis
  • Food safety practices
  • Time management
  • Effective team management
  • Inventory oversight
  • Customer-focused
  • Team coordination
  • Knowledge of sanitation standards
  • Fine-dining experience

Timeline

Senior Food and Beverage Supervisor

The Westin Anaheim Resort
12.2023 - Current

Restaurant Supervisor

The Westin Hotel & Resorts
02.2022 - 12.2023

Server

The Westin Hotel & Resorts
05.2021 - 01.2022

Server

Fogo De Chao
11.2019 - 03.2020

Server

Eureka Restaurant And Lounge
12.2018 - 07.2019

Service Manager

Chipotle Mexican Grill Inc.
05.2014 - 11.2019

Sales Associate

Vector Marketing Corporation
07.2011 - 09.2012

City College of San Francisco

Biology

San Francisco State University

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