Andrew Ellerman
Langley,B.C.
Summary
Dependable professional who is considered to be a highly effective communicator that simultaneously handles various tasks in high stress environments. An intelligent and competent Police Central Dispatcher with detailed attention paid to safety, accuracy, promoting a calm atmosphere and working collaboratively in a team environment.
Overview
14
14
years of professional experience
Work History
ECC Supervisor - Operational Support and Auxiliary
E-Comm 911
Vancouver, BC
01.2023 - Current
- Assist upper management with daily operations to meet standards of service and quality.
- Complete opening and closing duties to facilitate business operations.
- Supervise work areas to inspect operations, identify concerns and implement corrective actions.
- Supervise and lead employees to maintain productivity and customer service levels.
- Uphold company standards and compliance requirements for operations.
- Implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Central Dispatcher
E-Comm 911
Vancouver, BC
11.2017 - 01.2023
- Manage five 911 emergency phone lines while giving pertinent updates to police officers over the police radio.
- Responsible for managing coordinated police response to critical incidents while liaising with the callers, dispatchers, police officers, E-Comm supervisors, police supervisors and external agencies.
- Operate law enforcement communication equipment and NCIC database to facilitate information to department.
- Use radio, telephone and computer system to update first responders with new information.
- Supervise Police Dispatcher's to ensure accurate and efficient dispatching of police officers.
- Train newly hired Police Dispatcher's how to use the police radio and dispatch police officers to calls for service.
- Assist other police departments with special requests for assistance and BOLOs.
Police Dispatcher
E-Comm 911
Vancouver, BC
04.2014 - 11.2017
- Dispatched police units to respond to emergent situations with established procedures.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Delivered informative details to law enforcement in preparation for situations prior to arrival.
- Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police while tracking data in real-time.
Emergency Communications Operator
E-Comm 911
Vancouver, BC
03.2012 - 04.2014
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Responded to emergency calls routed by automatic distribution system.
- Asked probing questions to get to root of caller's issues.
- Responded professionally to telephone calls.
Membership Representative
Fitness World
Delta, BC
11.2011 - 03.2012
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Bar Manager / Head Bartender
Donnelly Hospitality Management
09.2009 - 12.2011
- Promoted and marketed new and existing events to continue growing customer base and revenue
- Worked in a fast-paced environment, making judgment calls and multi-tasking constantly
- Responsible for large amounts of cash handling, exceeding $20,000
- Solely responsible for all purchasing and inventory control
Education
Certificate - Critical Incident Stress Management
Justice Institute of British Columbia
New Westminster, BC01.2016
Diploma - Sales and Marketing Management
UBC - Sauder School of Business
Vancouver, BC04.2010
Skills
- Staff Supervision
- Verbal and Written Communication
- Documentation and Reporting
- Performance Monitoring
- Safety Procedures
- Problem-Solving
- Team Collaboration and Leadership
- Shift Scheduling
- Coordinating and Managing Daily Operations
- Experienced in Emergency Operations
- Coaching, Mentoring and Training
- Acting in Compliance with Strict Protocols
Timeline
ECC Supervisor - Operational Support and Auxiliary
E-Comm 911
01.2023 - Current
Central Dispatcher
E-Comm 911
11.2017 - 01.2023
Police Dispatcher
E-Comm 911
04.2014 - 11.2017
Emergency Communications Operator
E-Comm 911
03.2012 - 04.2014
Membership Representative
Fitness World
11.2011 - 03.2012
Bar Manager / Head Bartender
Donnelly Hospitality Management
09.2009 - 12.2011
Certificate - Critical Incident Stress Management
Justice Institute of British Columbia
Diploma - Sales and Marketing Management
UBC - Sauder School of Business
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