Summary
Overview
Work History
Education
Timeline
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Andrew Earle

Ajax,ON

Summary

· University-trained Business Administration and Customer Success Professional with a strong background in the banking industry, providing solid support and guidance to front-line staff. Proficient in MS Office and digital platforms with exceptional keyboarding skills. Demonstrates strong customer engagement and excels in building cordial business relationships collaboratively. Skilled in using positive language to minimize conflict, extend empathy and strive for constructive outcomes.

· Quick learner, adept at becoming familiar with technical and industry knowledge to assist customers in making informed decisions and troubleshooting issues.

· Core attributes include patience, reliability, teamwork, leadership initiative, creative thinking, problem-solving skills, creative resourcefulness, and dedication to supporting diversity, equity, accessibility, and adherence to polices and regulations.

Overview

14
14
years of professional experience

Work History

Liaison Officer

Jamaican Liaison Service
North York, ON
10.2022 - 09.2023
  • Promoted cooperation between Canadian Farmers and Jamaican farmworkers to ensure efficient work and satisfactory relationship
  • Ensure that the terms and conditions of the work agreement under which Jamaican farmworkers are employed in Canada are adhered to by both employers and workers
  • Settled disputes between workers/workers and workers/employers
  • Counselling workers (particularly the disgruntled) and giving advice such as how to cope with difficulties experienced and meeting obligations
  • Making regular routine visits to farms as well as special visits to attend urgent issues in Newfoundland, Prince Edward Island, Nova Scotia, New Brunswick, and Ontario.

Branch Account Associate

National Commercial Bank
Jamaica
03.2017 - 09.2022
  • Validated service requirements of customers identifying relevant needs for immediate interventions
  • Reviewed operational procedures, identified areas of improvement, recommended suggestions to front-line employees, and provided reports to management
  • Generated leads and facilitated sales conversion process with the sales teams
  • Conducted periodic training sessions with employees, reinforcing firm’s mission and addressing feedback to increase future survey ratings
  • Receives, clarifies, and analyzes customer complaints, determines the cause of the problem and the level of response required
  • Assisted customers in navigating and adopting various online banking platforms on the internet using tablets, mobile phones and laptops.

Loans Officer/Teller/Know Your Customer Officer

National Commercial Bank
Jamaica
02.2010 - 02.2017
  • Greeted clients with warmth, employing active listening techniques to process cash transactions including invoice payments and personal banking requirements
  • Opening current and savings accounts along with processing credit card applications for both business and personal customers
  • Undertook daily compilation and balance of cash, providing summary statements for audit purposes
  • Interviewed loan clients, prepared loan documents and managed loan disbursement
  • Evaluating the risk associated with each loan application, considering factors such as the applicant's credit history, income stability, debt-to-income ratio, and collateral
  • Ensuring that customers are adhering to the Anti-Money Laundering policy
  • Building and maintaining relationships with customers to foster loyalty and repeat business, as well as networking with real estate agents, builders, and other professionals to generate referrals
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.

Education

Master of Business Administration - Finance

University of Technology Jamaica

Bachelor of Business Administration - Accounting

North Caribbean University

Investment Funds in Canada (Currently Enrolled) -

Canadian Securities Institute

Timeline

Liaison Officer

Jamaican Liaison Service
10.2022 - 09.2023

Branch Account Associate

National Commercial Bank
03.2017 - 09.2022

Loans Officer/Teller/Know Your Customer Officer

National Commercial Bank
02.2010 - 02.2017

Master of Business Administration - Finance

University of Technology Jamaica

Bachelor of Business Administration - Accounting

North Caribbean University

Investment Funds in Canada (Currently Enrolled) -

Canadian Securities Institute

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Andrew Earle