Andrew Duncan
Mississauga,ON
Summary
Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Driven by customer satisfaction and growth.
Overview
14
14
years of professional experience
Work History
Service Advisor
MY MISSISSAUGA CHRYSLER
11.2022 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Car Detailer
MY MISSISSAUGA CHRYSLER
01.2020 - 11.2022
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Provided exceptional customer service and addressed customer inquiries.
- Followed safety guidelines for cleaning vehicles and equipment.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Car Detailer
TEAM CHRYSLER
10.2009 - 06.2015
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Provided exceptional customer service and addressed customer inquiries.
Education
High School Diploma -
North Park Secondary School
Brampton, ON06.1988
Skills
- Customer satisfaction
- Customer Relationship Management
- Service Order Flow
- Punctuality
- Progress Reporting
- Team player
- Building trust with customers
Timeline
Service Advisor
MY MISSISSAUGA CHRYSLER
11.2022 - Current
Car Detailer
MY MISSISSAUGA CHRYSLER
01.2020 - 11.2022
Car Detailer
TEAM CHRYSLER
10.2009 - 06.2015
High School Diploma -
North Park Secondary School
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