ANDREW DOUGLAS
Hamilton,Canada
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, while improving the current ones, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and excellent communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor - Security Services
Hamilton Health Sciences
Hamilton, Canada
01.2014 - Current
- Supervisor at Juravinski Hospital for 21 security staff since April 2021; previously, a security professional.
- Responsible for scheduling for unionized staff, ensuring adequate coverage.
- Develop and update department standard operating procedures.
- Resolve customer complaints in a timely manner, while ensuring customer satisfaction.
- Attend site council meetings to provide updates to senior leadership.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Organize and run biweekly department quality improvement meetings.
- Oversee incident report-writing software for security staff.
- Ensure all OH&S recommendations are complete.
- Maintain the CCTV system.
- Oversee and delegate fire extinguisher device safety checks.
- Oversee ID badge transactions, and maintain deposits.
- Joint Health and Safety Committee member.
In-Store Loss Prevention Associate
Wal-Mart Canada
11.2009 - 05.2014
- Responsible for arresting shoplifters/Writing statements for police documents
- Conducting numerous investigations on associates suspected of theft
- Installing/Maintaining all types of cameras (pinhole, PTZ, Stationary)
- Creating innovative strategies and procedures to prevent losses at all levels throughout the store
Education
Police Foundations Diploma -
Mohawk College of Applied Arts and Technology
01.2008
High school or equivalent -
Sir Allan Macnab Secondary School
01.2006
Skills
- Supervising and scheduling in a union environment
- Recruitment and hiring
- Employee development
- Training and mentoring
- Policy enforcement
- Policy and procedure development
- Team building
- Staff management
Certification
- CHSS - Certified Healthcare Security Supervisor - IAHSS
- CPTED - Crime Prevention Through Environmental Design - Level 1
- Strategic Risk Protection - Stop Harm Crisis Deescalation Program
- Ontario Security Guard License
- Certified level C in First Aid/CPR
References
Available upon request
Timeline
Supervisor - Security Services
Hamilton Health Sciences
01.2014 - Current
In-Store Loss Prevention Associate
Wal-Mart Canada
11.2009 - 05.2014
Police Foundations Diploma -
Mohawk College of Applied Arts and Technology
High school or equivalent -
Sir Allan Macnab Secondary School
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