Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Crawford

Airdrie,Alberta

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of House Manager

¡Glitch! Gaming Lounge
06.2022 - Current
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Streamlined operations for improved efficiency and cost savings by overseeing staff, inventory, and ordering processes.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.


Fast Food Team Leader

McDonald's
10.2021 - 06.2022
  • Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
  • Contributed to higher sales with upselling techniques and suggestive selling of promotional items.
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.

Lawn Care Technician

Lawn Guard Ltd
05.2021 - 08.2021
  • Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.

Education

High School Diploma -

Bert Church High School
Airdrie, AB
06.2020

Skills

  • Service prioritization
  • POS system operations
  • Restaurant Operations
  • Training and coaching
  • Emergency Procedures
  • Staff Supervision
  • Policy Enforcement
  • Conflict Resolution
  • Relationship Building

Certification

  • Red Cross First Aid/CPR Trained. (2019)
  • AGLC Cannabis/Alcohol Certified (2020/2021)

Timeline

Front of House Manager

¡Glitch! Gaming Lounge
06.2022 - Current

Fast Food Team Leader

McDonald's
10.2021 - 06.2022

Lawn Care Technician

Lawn Guard Ltd
05.2021 - 08.2021

High School Diploma -

Bert Church High School

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