Andrew Craig

•Led F&B Division overseeing 75+ unionized colleagues
•Re-launched Cirque as daily operating coffee shop •Oversaw operation of 5 F&B operations as well as 2seasonal F&B operations

•Introduced Tonga reservation system increasing reservations by 300% •Maximized scheduling productivity to ensure labor is efficient while optimizing revenue

•Re-vitalized Tonga cocktail program to integrate more diversified menu mix while controlling costs

• Oversaw wine, liquor, and beer program for the hotel
• Created new cocktail menu for restaurant as well as several promotional cocktail programs
• Assisted in the programming and implementation of Squirrel POS system for the hotel

• Managed Food & Beverage staff ensuring that upscale dining experiences were delivered
•Assisted in the recruiting process for both front of house and culinary positions of the hotel

• Controlled operational forecast and budget for F&B division

• Implemented comprehensive service plan to measure guest name usage in F&B operations
• Placed centralize focus on improving company culture which showed immediate dividends

• Oversaw special events in 2nd floor of venue to bring in extra revenue and build community awareness

• Re-opened Fairmont Kea Lani following COVID closure
• Managed teams in Ko, AMA, KLR, Makana Market, and Luana to successful re-launches
• Created cocktail menus for the hotel's restaurants alongside the corresponding bartender teams
• Directly oversaw the wine, beer, and liquor programs for the hotel

• Created and launched mobile ordering system for poolside dining at Kea Lani pool areas
•Championed Silverware for the resort

• Increased Library Bar 2018 LQA audit scores to 90%+ average • Increased annual outlet revenue by in 2018 by 12%
• Served as MICROS/SilverWare Champion for Fairmont Royal York
• Programmed and implemented SilverWare POS system for Fairmont Royal York across all departments
•Opened Library Bar a la carte breakfast service during Royal York renovations

•Worked as Heartist Transformer training the Royal York staff