Andrew Costa
Lakewood
Summary
QRO Lead Specialist at AmerisourceBergen with a strong focus on compliance monitoring and quality assurance. Expert in managing controlled substance logistics and conducting thorough investigations, ensuring operational integrity. Proven ability to collaborate effectively with cross-functional teams and maintain accurate documentation while upholding corporate standards.
Overview
6
6
years of professional experience
Work History
QRO Lead Specialist
AmerisourceBergen
08.2022 - Current
- Monitor temperature set points to ensure compliance with facility regulations
- Verify and document receipts of controlled substances
- Conduct facility perimeter walks to identify safety, security, or cleanliness concerns
- Ensure adherence to policy standards across all regulatory procedures
- Monitor CCTV footage using IDIS software to maintain building and employee security
- Utilize CCURE software to create employee badges and monitor badge activity for security purposes
- Investigate losses or deviations of controlled substances, coordinating with internal and external stakeholders
- Process proof of delivery documentation for controlled substance shipments
- Engage with customers during controlled substance loss investigations
- Maintain accurate facility licensing and ensure timely renewals
- Facilitate audits and investigations by government agencies such as the DEA
- Collaborate with operations, inventory, and maintenance teams to ensure productivity and corporate policy compliance
- Work with HR and legal teams to assist with security footage review for investigations
- Coordinate with vendors conducting warehouse projects, including Johnson Controls Incorporated
- Utilize Microsoft Office, Teams, and Outlook for communication and documentation
Warehouse Team Member
Amerisource Bergen
12.2021 - 08.2022
- Kept warehouse stations and equipment in good working order in line with requirements.
- Assured product quality control
- Checked packages and merchandise for damage and notified vendors.
- Managed incoming shipments by efficiently unloading trucks, verifying contents against packing slips, and promptly placing items into designated locations within the warehouse.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Operations Specialist Level 2
World Courier Inc.
07.2019 - 12.2021
- Receiving, verifying, and exporting shipments safely
- Booking shipments with airlines via phone and email
- Preparing master airway bills accurately and without error
- Managing all aspects of cold chain logistics
- Completing daily tasks on schedule to meet productivity goals
- Proficient in WorldStar and TMS software
Education
Associate of Arts - Human Services
Fulton Montgomery Community College
Johnstown, NY05-2015
Skills
- Ethics and integrity
- Operations management
- Employee relations
- Quality assurance
- Compliance monitoring
- Vendor relations
- Documentation management
Timeline
QRO Lead Specialist
AmerisourceBergen
08.2022 - Current
Warehouse Team Member
Amerisource Bergen
12.2021 - 08.2022
Operations Specialist Level 2
World Courier Inc.
07.2019 - 12.2021
Associate of Arts - Human Services
Fulton Montgomery Community College
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