Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Coleman-Brown

Corona

Summary

Dynamic and results-driven professional with extensive experience at J Sushi & Grill, excelling in team leadership and staff management. Proven ability to enhance customer loyalty through exceptional service and effective training. Skilled in technology integration and menu presentation, fostering strong relationships to drive team success and operational efficiency.

Overview

5
5
years of professional experience

Work History

Head Server

J Sushi & Grill
07.2021 - Current
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Trained staff members on use of POS system.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Server

J Sushi & Grill
04.2021 - 07.2021
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Team Member

Regal Cinemas
03.2020 - 12.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Education

Bachelor of Arts - History

California State University Fullerton
Fullerton, CA
08-2024

High School Diploma -

Centennial High School
Corona, CA
06-2019

Skills

  • Expectation setting
  • Team leadership
  • Staff management
  • Menu presentation
  • Order accuracy
  • Dining customer service
  • Server training
  • Flexible and adaptive
  • Technology integration
  • Relationship building

Timeline

Head Server

J Sushi & Grill
07.2021 - Current

Server

J Sushi & Grill
04.2021 - 07.2021

Team Member

Regal Cinemas
03.2020 - 12.2020

Bachelor of Arts - History

California State University Fullerton

High School Diploma -

Centennial High School

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Andrew Coleman-Brown