Andrew Cipollone
Woodridge,ON
Summary
Dynamic and results-driven professional with extensive experience as a Lead Bartender at Bar Prima, excelling in customer service and inventory management. Proven track record of upselling promotions and fostering client relationships, enhancing guest experiences while maintaining high sanitation standards. A fast learner committed to operational excellence and team collaboration.
Overview
12
12
years of professional experience
Work History
Lead Bartender
Bar Prima
Toronto, ON
06.2024 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Served high customer volumes during special events, nights, and weekends.
Jobsite Manager/Carpenter
P and J General Contracting
06.2016 - 08.2024
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Resolved conflicts among team members professionally, fostering a harmonious work environment conducive to success.
- Streamlined workflow for increased efficiency by identifying areas of improvement in the construction process.
- Reduced project costs by negotiating contracts with vendors and managing resource allocation effectively.
Head Bartender/Bar Manager
Buca Osteria & Bar
Toronto, ON
08.2021 - 11.2023
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Implemented drink prep procedures, significantly reducing wasted stock.
Goalie Instructor
John Ceci Goaltending School
03.2013 - 05.2021
- Conducted off-ice conditioning workouts tailored specifically for goaltenders, improving overall physical fitness.
- Nurtured positive attitudes among goalies, helping them overcome setbacks or slumps in performance.
- Boosted goalie confidence with one-on-one mentoring and constructive feedback sessions.
- Organized skill-building clinics for aspiring young goaltenders, fostering interest in the position from an early age.
Education
Bachelor - Kinesiology
York University
Toronto, None05.2019
Skills
- Customer service
- Suggestive selling
- Inventory
- Workplace safety
- Inventory control
- Bar service preparation
- Maintaining a clean bar
- Fast learner
Languages
English
Full Professional
Timeline
Lead Bartender
Bar Prima
06.2024 - Current
Head Bartender/Bar Manager
Buca Osteria & Bar
08.2021 - 11.2023
Jobsite Manager/Carpenter
P and J General Contracting
06.2016 - 08.2024
Goalie Instructor
John Ceci Goaltending School
03.2013 - 05.2021
Bachelor - Kinesiology
York University