Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANDREW CHAVEZ

Simi Valley

Summary

Branch Manager offering over 10 years of industry experience and proven success leading standard and military onsite branches. Highly skilled in driving revenue, streamlining operations and improving through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and driving sales expansion.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Branch Network Manger

Grainger Industrial Supply
10.2021 - Current
  • Responsibility for Nothridge and Oxnard branches including leading team of 12 staff members.
  • Creating engaging and committed environment resulting in 88% Team Member Engagement score.
  • Promoted culture of exceptional customer service resulting in 98.9% customer satisfaction rating.
  • Partnering with Sales in creating strategies expanding in revenue growth of 105% to goal and 111% to PY in 2024.
  • Developed strong relationships with cross fucntional peers leading to win-win opportunities.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Branch Network Manager

Grainger Industrial Supply
09.2020 - 09.2021
  • Responsibility for Tinker AFB (Oklahoma) and Hill AFB (Utah) 4PL branches including leading team of 7 staff members.
  • Creating engaging and committed environment resulting in 91% TME score.
  • Standardized best business practice, recognized by Air Force, throughout all Air Logistics Centers.
  • Partnering with Sales in creating strategies expanding 4PL program from 1 to 5 large organizations at Tinker AFB resulting in revenue growth of 112% in 2020 and currently at 116% in 2021.
  • Led Military Onsite Technology Pillar in completing 5 innovative solution projects and 3 system enhancement projects.
  • Responsible for meeting GSA contract obligations and representing GSA onsite.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.

Operations Manager

Grainger Industrial Supply
02.2018 - 09.2020
  • Responsibility for supervising a team of 3 in delivering service and operational objectives.
  • Devised processes to boost long-term business success and increase future business opportunities.
  • Partnered with vendors and suppliers to effectively manage customer core inventory.
  • Responsible for meeting GSA contract obligations and representing GSA onsite.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained new employees on proper protocols and customer service standards.

Services Team Lead

Grainger Industrial Supply
01.2017 - 01.2018
  • Oversaw all daily branch operations.
  • Scheduled and operating within staffing models for 2 branches.
  • Held company P-card and controlled expenses within the branch.
  • Worked closely with aligned business partners in gaining local market share as well as achieve sales and customer service goals.
  • Exceed service and safety goals by providing coaching and feedback to my team members.

Sales Associate

Grainger Industrial Supply
01.2016 - 01.2017
  • Process owner for branch merchandising and showroom product displays.
  • Support company sales promotions and initiatives.
  • Coach and assist team members the awareness of sales items and promotions.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked SAP system for stock at other sites.
  • Solved customer challenges by offering relevant products and services.

Customer Service Associate

Grainger Industrial Supply
01.2013 - 01.2016
  • Interact with customers effectively by discovering their true intent and combine product knowledge to navigate them to the best solution.
  • Use of technology to provide information such as pricing, availability, and alternative solutions.
  • Support sales partners to address customer’s needs and help grow the business.
  • Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered basic technical support for clients on wide range of company products.

Education

High School Diploma -

Mater Dei Catholic High School
San Diego, CA
05.2011

Skills

  • Problem Solving
  • Business Leadership
  • Verbal and Written Communication
  • Recruitment and Hiring
  • Proficient in Salesforce and Microsoft Office (Word, Excel, Outlook, and PowerPoint)
  • Complex Problem-Solving

Certification

Grainger Global Emerging Leader 2018

Grainger Branch Leadership Development Program 2019

Leadership Essentials 2023

Reverse Mentorship Program 2021

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Branch Network Manger

Grainger Industrial Supply
10.2021 - Current

Branch Network Manager

Grainger Industrial Supply
09.2020 - 09.2021

Operations Manager

Grainger Industrial Supply
02.2018 - 09.2020

Services Team Lead

Grainger Industrial Supply
01.2017 - 01.2018

Sales Associate

Grainger Industrial Supply
01.2016 - 01.2017

Customer Service Associate

Grainger Industrial Supply
01.2013 - 01.2016

High School Diploma -

Mater Dei Catholic High School

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ANDREW CHAVEZ