Andrew Castro
Whittier
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Utilize all resources too look for the best option to help resolve customer's concern.
Overview
1
1
year of professional experience
Work History
Staff Assistant
Smiles At Whittier
08.2023 - Current
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Prepare and organize tools needed by dentists to work on a patient.
- Provided clerical support, addressing routine, and special requirements.
- Greeted guests in with friendliness and professionalism.
- Monitored and ordered supplies and materials to keep office well stocked.
- Assisted manager in all aspects of business operations.
Front End Associate
Walmart
07.2023 - 08.2023
- Smile, greet and thank customers, process returns / refunds, and carry out financial transactions
- Helping customers find what they're searching for, educating them about certain products or services and answering questions that may arise
Caretaker
Capland Senior Living
04.2023 - 07.2023
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Customer Service Representative
Alorica
09.2022 - 04.2023
- Answered incoming calls, providing front line customer support or assistance with product and service transactions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Process orders, account management, billing concerns and basic troubleshooting for technical concerns
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Information Technology
Mary The Queen College of Quezon City
High School Diploma -
Lourdes School of Quezon City
Skills
- 10 Key Typing
- Adaptable and Flexible
- Billing Support
- Call Center Operations
- Call Volume and Quality Metrics
- Cashiering
- Clerical Support
- Credit and Cash Transactions
- Customer Service
- Meeting Sales Goals
- Merchandising and Display
- Returns and Exchanges
- Team Oriented
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Staff Assistant
Smiles At Whittier
08.2023 - Current
Front End Associate
Walmart
07.2023 - 08.2023
Caretaker
Capland Senior Living
04.2023 - 07.2023
Customer Service Representative
Alorica
09.2022 - 04.2023
Bachelor of Science - Information Technology
Mary The Queen College of Quezon City
High School Diploma -
Lourdes School of Quezon City
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