Andrew Wilson
Calgary,Canada
Summary
Dynamic Cloud Solution Architect and team leader with over 30 years of experience in cloud architecture, enterprise messaging, and technical strategy. Recognized for driving technology innovation, cultivating high-performance teams, and advocating for accessibility and diversity initiatives. Expertise in Microsoft technologies, particularly Exchange and Office 365, complemented by a proven ability to implement cutting-edge solutions while mentoring the next generation of technical professionals. Committed to delivering exceptional results through strategic vision and collaborative leadership.
Overview
29
29
years of professional experience
Work History
Cloud Solution Architect – POD Lead – CSA Global Delivery
Microsoft
07.2023 - Current
- Lead a team of three Customer Engineers serving Enterprise and Public Sector clients in Exchange and related Microsoft messaging platforms.
- Drive customer tech intensity, guiding organizations on their cloud journey and ensuring quality delivery.
- Leading and developing Microsoft IP for Exchange to help our customers on their technical journey.
- Provide quality assurance and operational oversight, fostering strong client partnerships and successful engagements.
- Mentor and coach team members, promoting professional growth and continuous improvement.
- Champion accessibility and diversity, leading initiatives to scale accessibility solutions across Microsoft’s portfolio.
- Recognition:
- Design/Incubate Award – Consumption Delivery Strategy & Excellence Awards FY25 Q1 & Q3
- Technology Solution Achievers – FY24
- CSA GD Impact Catalyst Award for Q4 FY24 (Diversity & Inclusion, Accessibility Focus)
Cloud Solution Architect – Engineering
Microsoft
07.2022 - 06.2023
- Provided strategic and operational leadership for engineering teams across enterprise solution design and delivery.
- Coached and mentored technical staff, ensuring best practices and technical excellence.
Customer Engineer – Modern Work
Microsoft
04.2019 - 07.2022
- Served as a trusted advisor to enterprise and public sector customers, focusing on M365 Messaging and Security.
- Delivered education and mentoring to clients and internal teams.
Senior Technical Lead
Final Frontiers Systems Corp.
12.2017 - 04.2019
- Managed Tier 3/4 support escalations and technical architecture for diverse clients.
- Oversaw technology management and led RMM/PSA migration projects.
Senior IT Professional & Service Desk Manager
Glenbriar Technologies Inc/Uniserve Communications Corporation
07.2015 - 12.2017
- Managed technical staff, resource allocation, and served as Exchange/Messaging SME.
- Handled Tier 3 support, client infrastructure projects, Office 365 and Windows Server administration.
- Supervised and mentored technical staff, implemented best practices, and managed resources.
Lead Messaging Administrator
SMART Technologies
10.2012 - 07.2015
- Led migration from on-premises Exchange 2013 to Office 365 for 1,700+ mailboxes.
- Served as SME for messaging and collaboration, standardizing environments to Microsoft best practices.
Systems Consultant – Messaging
Long View Systems
03.2010 - 10.2012
- Delivered infrastructure refresh projects, Exchange administration, and domain transitions for major clients.
- Designed and deployed Microsoft workloads for organizations such as Canada’s Sports Hall of Fame in Calgary.
Skills
- Strategic cloud planning
- Leadership development
- Microsoft 365 proficiency
- Oversight of operations and quality standards
- Diversity advocacy and accessibility initiatives
- Technical specifications and solution architecture
- Customer Relationship Management
- Analytical & Critical Thinking
- Technical Support & User Administration
- Project Management
- Program Management
- Documentation and reporting
Accomplishments
- Saved Accessibility IP from retirement, transitioning it to Global Delivery, enabling scalable accessibility solutions across all solution areas.
- Recognized for contributions to Diversity & Inclusion, particularly in Accessibility.
- Led successful migrations and infrastructure projects for large-scale organizations and public sector clients.
Previous Roles
- System Analyst – Final Frontiers Systems (Apr 2009 – Mar 2010)
- Systems Analyst – Fortress Technology Planners (Oct 2008 – Apr 2009)
- Senior Technical Analyst – Ideal Solutions Group (Mar 2002 – Sep 2008)
- Technical Support Representative – Shaw Communications (Jan 2001 – Apr 2004)
- POS Technical Analyst – Forzani Group (Jun 1998 – Jul 2000)
- Junior Consultant – CGI (Jun 1996 – Apr 1997)
Languages
English
Native or Bilingual
Timeline
Cloud Solution Architect – POD Lead – CSA Global Delivery
Microsoft
07.2023 - Current
Cloud Solution Architect – Engineering
Microsoft
07.2022 - 06.2023
Customer Engineer – Modern Work
Microsoft
04.2019 - 07.2022
Senior Technical Lead
Final Frontiers Systems Corp.
12.2017 - 04.2019
Senior IT Professional & Service Desk Manager
Glenbriar Technologies Inc/Uniserve Communications Corporation
07.2015 - 12.2017
Lead Messaging Administrator
SMART Technologies
10.2012 - 07.2015
Systems Consultant – Messaging
Long View Systems
03.2010 - 10.2012
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