Andrew Bridson
Enfield,NS
Summary
A skilled retail team member effective at multitasking to accomplish goals and satisfy customer demands. Well-versed in shelf replenishment and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements. Adept with opening and closing store procedures, till and safe balancing and reconciliation. Diligent in accordance to NSLC service standards and guidelines. Team oriented, and always willing to coach and provide product knowledge to co-workers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Clerk
Nova Scotia Liquor Corporation
2020.10 - Current
- Handles cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintains compliance with regulations governing the sale of alcoholic beverages and cannabis, verifying customer identification if they look under the age of 30 in accordance to responsible retailing. Denied beverage alcohol, and cannabis sales to intoxicated customers, or customers unable to produce identification, and contacted management immediately if issues escalate.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions by offering product recommendations based on customer preferences and needs.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
- Supports loss prevention efforts by monitoring store activity and reporting suspicious behavior to management and the SOC.
- Contributes to a safe and secure store environment by adhering to established safety protocols and reporting potential hazards promptly to management.
- Used in-store system to locate inventory and place special orders for customers. Trained on new scanners with fiori access as a test store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Regularly open and close store when needed. As well as volunteering to work the Sunday before leading into a new promotional period to ensure a smooth change-over process.
- Applies leadership talents and problem-solving skills to maintain team efficiency, and to ensure co-workers are following our service standards.
- Demonstrated commitment to the organization's service standards, leading by example and fostering aculture of excellence, and inclusivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Helped store management meet standards of service and quality in daily operations.
Bar Manager/ Bartender
The Stubborn Goat
2017.06 - 2020.12
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Regularly competed in cocktail events to represent the company and myself as a bartender.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Led training sessions for new staff, improving service quality and team inclusivity and cohesion.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Maintained effective supply levels by monitoring and reordering stock.
- Served high customer volumes during special events, days, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product knowledge, garnish preparation, and best customer service practices.
- Regularly Closed the restaurant ensuring tills balanced at the end of the night.
Bartender/Restaurant Server/Line Cook/Dishwasher
2 Doors Down Food+ Wine/ Chives Canadian Bistro
2013.10 - 2017.06
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders. Kept bar stocked with liquors, juices and garnishes for drinks.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes. Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Education
Bachelor of Arts - Political Science
Saint Mary’s University
Halifax, NS09.2017
High School Diploma -
Millwood High School
Middle Sackville, NS06.2009
Skills
- Customer Service
- Reliability and Punctuality
- Cash Register Operation
- Lift Truck Operation
- Vision BackOffice and Fiori Operation.
- POS System Operation
- Honest and Dependable
- Team Leadership
- Store Union Shop Steward
- ID Verification
- Staff Supervision
- Beverage Alcohol and Cannabis Regulations and Compliance.
- Task Delegation
- Store Operations
- Cash Drawer and Safe Reconciliation
- Adaptable to Changing Demands
- Leadership Development
Certification
- Licensed Lift Truck.
- Shop Steward.
- First Aid Certified.
- Opening and Closing store.
- Proficient with Fiori and BackOffice.
Timeline
Store Clerk
Nova Scotia Liquor Corporation
2020.10 - Current
Bar Manager/ Bartender
The Stubborn Goat
2017.06 - 2020.12
Bartender/Restaurant Server/Line Cook/Dishwasher
2 Doors Down Food+ Wine/ Chives Canadian Bistro
2013.10 - 2017.06
Bachelor of Arts - Political Science
Saint Mary’s University
High School Diploma -
Millwood High School
- Licensed Lift Truck.
- Shop Steward.
- First Aid Certified.
- Opening and Closing store.
- Proficient with Fiori and BackOffice.
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