Andrew Bovard
Jasper,AB
Summary
Adept at enhancing dining experiences at Syrahs Of Jasper, I excelled in guest engagement and upselling, significantly boosting sales. Skilled in order management and relationship building, my approach ensured customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Server
Syrahs Of Jasper
Jasper, AB
11.2020 - 07.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
Technician
The Bench Bike Shop
Jasper, AB
05.2019 - 07.2024
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Tracked and recorded parts and labor costs related to each service call.
- Drafted preventive maintenance schedule to support equipment longevity.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed maintenance activities, supervised staff, and inspected equipment.
Server
Evil Dave’s Grill
Jasper, AB
09.2012 - 11.2020
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Technician
Freewheel Cycles
Jasper, AB
05.2007 - 05.2018
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Drafted preventive maintenance schedule to support equipment longevity.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tracked and recorded parts and labor costs related to each service call.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Train Conductor
Canadian National Railway
Jasper, AB
03.2011 - 03.2012
- Communicated with train dispatchers to obtain and adjust directions.
- Maintained strict schedules for passengers and cargo.
- Cut, switched and supervised loading and unloading of railcars.
- Made public announcements on routes and delays.
- Performed daily inspections on switches.
- Inspected train in motion and stationary to determine proper functionality.
- Prepared forms, required reports, switch lists and train orders daily.
- Performed air brake and electrical connection coupling.
Education
Diploma - Genral
Jasper Junior Senior High School
Jasper, AB06.1994
Skills
- Order Management
- Table Setting
- Table Bussing
- Beverage Preparation
- Food inspection
- Guest Engagement
- Food Running
- Daily specials memorization
- Safe Food Handling
- Order delivery practices
- Supply Restocking
- Exceptional customer service
- Relationship Management
- Dining area maintenance
Languages
English
Full Professional
Timeline
Server
Syrahs Of Jasper
11.2020 - 07.2024
Technician
The Bench Bike Shop
05.2019 - 07.2024
Server
Evil Dave’s Grill
09.2012 - 11.2020
Train Conductor
Canadian National Railway
03.2011 - 03.2012
Technician
Freewheel Cycles
05.2007 - 05.2018
Diploma - Genral
Jasper Junior Senior High School