Andrew Boutilier
Halifax,Select...
Summary
Dynamic Operations Manager with a proven track record at First Defence Security, excelling in team leadership and operations management. Enhanced customer satisfaction through strategic initiatives and empowered staff accountability. Skilled in problem-solving and inventory management, driving performance improvements and ensuring compliance with policies.
Overview
15
15
years of professional experience
Work History
Operations Manager
First Defence Security
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Manged a schedule with over 3600 hours weekly
- Developed and implemented strategies to maximize customer satisfaction.
Mobile Supervisors
Garda Security
09.2020 - 04.2024
- Delivered exceptional customer experiences by proactively addressing concerns and providing tailored solutions.
- Mobile patrols of serval buildings around the city.
- Managing all events for the HRM.
- Supervising all HRM static guards.
Reserve Military Officer
Canadian Armed Forces
05.2010 - 09.2023
- Ensured compliance with regulations and policies through diligent oversight of daily activities and procedures.
- Developed and maintained positive relationships with staff in unit and in other units.
- Supervised work of junior officers, evaluated performance and produced detailed reports.
- Enhanced unit readiness by conducting thorough training sessions and implementing strategic planning initiatives.
Site Supervisor
Paladin Security Group
10.2017 - 09.2020
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Worked in HRM's SOC
- Monitored over 1000 cameras
Security Guard Officer
North Eastern Security
10.2015 - 09.2017
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
Security Officer
Commissioners Nova Scoita
10.2010 - 09.2015
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
No Degree - Law Enforcement
Ravensburg College
Halifax, NS09-2010
High School Diploma -
Sir John A MacDonald
Halifax, NS09-2009
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Languages
English
Full Professional
Timeline
Operations Manager
First Defence Security
05.2024 - Current
Mobile Supervisors
Garda Security
09.2020 - 04.2024
Site Supervisor
Paladin Security Group
10.2017 - 09.2020
Security Guard Officer
North Eastern Security
10.2015 - 09.2017
Security Officer
Commissioners Nova Scoita
10.2010 - 09.2015
Reserve Military Officer
Canadian Armed Forces
05.2010 - 09.2023
No Degree - Law Enforcement
Ravensburg College
High School Diploma -
Sir John A MacDonald
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