Andrew Theodore Blackwood
Toronto,ON
Summary
Motivated individual aiming to utilize 10 plus years of front facing customer relations and problem solving experience to help with patient/visitor complaints and various tasks.
Overview
5
5
years of professional experience
Work History
Patient Experience Ambassador
Sunnybrook Hospital
11.2021 - Current
- Providing the highest level of patient and family focused service to a wide spectrum of individuals.
- Liaising with patients, families and visitors on a regular basis within the Patient Experience Centre
- Effectively communicating key hospital resources to patients and families, providing assistance and support with navigating Sunnybrook and the health care system.
- Initial point of contact for gathering intake information on various patient/family experiences at Sunnybrook and fielding it to the appropriate Advisors
- Conducting various surveys, sharing communication requests with the medical/nursing/allied health teams to compliment the efforts of frontline staff and teams
Observer
Sunnybrook Hospital
08.2021 - 11.2021
- Observe patients assigned so as to support safe and caring environment for the patients
- Notify a registered health professional immediately if patient is in any type of danger
- Interact and engage with the patient to provide comfort.
- Engage with patient in cognitively stimulating recreational activities as appropriate
- Assist registered health care professionals and provide assistance to the patient with activities of daily living
- Communicate with health care team to facilitate care planning
- Complete documentation specifically required as per corporate policy and procedure
Personal Support Worker
Brian Major
01.2020 - 08.2021
- Assisted with feeding, preparation of meals and monitored intake to help patient achieve nutritional objectives.
- Assisted client with daily living activities, promoting independence and wellbeing.
- Provided safe mobility support to help patient move around personal and public spaces.
- Built strong relationship with client to deliver emotional support and companionship.
- Performed daily stretching exercises with client and transport client from bed to wheelchair
- Assisted in showering, grooming, and feeding client on a daily basis
- Kept living quarters clean and organized as per guidelines
- Assisted with feeding, preparation of meals and monitored intake to help patient achieve nutritional objectives.
Education
College Diploma - Legal Administration
Algonquin College
Ottawa2007
Timeline
Patient Experience Ambassador
Sunnybrook Hospital
11.2021 - Current
Observer
Sunnybrook Hospital
08.2021 - 11.2021
Personal Support Worker
Brian Major
01.2020 - 08.2021
College Diploma - Legal Administration
Algonquin College
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