Andrew Bay
B.Ed
Saskatoon,SK
Summary
I am a versatile professional with a wide range of skills and experience. I have a proven track record of success in completing various projects and tasks on time, and I excel at communicating with colleagues to ensure smooth operations. As a problem solver at heart, I thrive in team environments to achieve our goals, but I am also adept at working independently. With over 10 years of experience in the non-profit sector, I have managed a small team for over 5 years and have specialized expertise in working with vulnerable and at-risk youth. I am skilled at handling high workloads without sacrificing the quality of my work and am comfortable working in high-pressure environments, always striving to find the best resources and courses of action.
I am an outstanding public speaker with diverse interpersonal skills, having facilitated hundreds of workshops, both in-person and virtual. I have extensive experience in website development and graphic design, as well as social media and communications work. This includes creating and maintaining websites, designing promotional materials, and managing social media accounts to enhance engagement and outreach. My experience includes coordinating the communication efforts of several pride festivals and creating a GSA toolkit.
I am also a certified English Education teacher with experience in classroom teaching, and I am currently pursuing my PMP certification to strengthen my project and team management skills.
Overview
10
10
years of professional experience
6
6
Non-Profit Organizations
3
3
Awards and Nominations
9
9
Certifications
Work History
Communications Manager
Queer Yukon Society
06.2024 - Current
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Created compelling visual assets for use across multiple platforms, enhancing brand consistency and recognition.
- Evaluated existing communication strategies and made data-driven recommendations for improvement, resulting in increased overall effectiveness.
- Developed communications strategies to drive forward progress in public relations.
- Innovated new approaches to storytelling by utilizing multimedia platforms such as video or podcasts.
- Collaborated with cross-functional teams to develop effective marketing materials and messaging.
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Supported strategic plans through development and implementation of internal and external communication strategies.
- Assisted with media interviews & prep.
- Restructured department workflows for greater efficiency, allowing more time to focus on high-impact projects that drove tangible business results.
- Analyzed market data to inform strategic decisions.
- Oversaw creation of digital content, ensuring consistency with brand voice and messaging.
- Guided communications team, setting clear goals and monitoring progress towards objectives.
- Tailored communication styles to suit diverse audiences, ensuring messages were effectively received.
- Streamlined process for gathering and disseminating important company updates.
- Analyzed feedback from communication campaigns to refine strategies and tactics.
- Managed company website content, enhancing user experience and engagement.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Social Media and Communications Coordinator
Intersex Canada
05.2024 - Current
- Maintained message consistency across channels to fully support short- and long-term communications goals.
- Raised company awareness with well-executed public relations initiatives, securing positive press coverage.
- Boosted audience engagement through creative content creation for social media platforms.
- Enhanced brand visibility by developing and implementing strategic communication campaigns.
- Delivered clear, concise reports to senior leadership on the effectiveness of various communication strategies.
- Updated website and social media pages with well-coordinated communications aimed at conveying information.
- Leveraged analytics to optimize communications strategies, better targeting audiences, and achieving desired engagement and responses.
- Streamlined internal communications by establishing protocols and templates for consistent messaging.
- Answered client queries and complaints to provide strong customer service.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased event attendance through targeted marketing efforts, resulting in higher levels of community engagement.
- Developed a robust editorial calendar, ensuring timely production of high-quality content across multiple platforms.
- Crafted persuasive grant proposals that secured funding for important organizational initiatives.
- Evaluated analytics data from digital channels to drive continuous improvement in messaging effectiveness and audience targeting.
- Generated clear, concise and original verbiage for written communications.
- Helped edit and review content across internal platforms.
- Led the planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Leveraged analytics to optimize communications strategies, better targeting audiences and achieving desired engagement and responses.
- Crafted company communications plans to reinforce branding and imaging strategies.
- Wrote and edited content for operations, marketing and public relations needs.
- Collaborated with senior leaders to offer recommendations and creative communications solutions to drive results across multiple programs.
- Reinforced organizational vision and mission with innovative and fresh communication style.
- Customized communication plans to fit target audience knowledge and level of expertise.
- Used imagination and creativity to develop new and innovative ways to market and communicate events and services.
- Employed inventive designs to create visually appealing promotional pieces consistent with company brand.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Developed creative designs for print and promotional materials.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Liaison Officer: 50-30 Challenge
Egale Canada
Toronto, ON
2023.03 - 2024.04
- Established effective communication channels by collaborating with various departments and stakeholders.
- Streamlined processes for increased efficiency by identifying areas of improvement and implementing changes.
- Supported organizational goals by facilitating the exchange of information among team members, departments, and clients.
- Coordinated efforts between teams to achieve project objectives within tight deadlines.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Consolidated critical data from multiple sources for timely reporting to senior management and stakeholders.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
- Assessed risks associated with proposed projects or initiatives, offering informed recommendations for mitigation strategies.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Served as a key point of contact for cross-functional teams during complex projects or initiatives.
- Increased overall productivity by implementing efficient workflow processes that reduced redundancies within the organization.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Created and maintained organizational database of clients for use by personnel.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
- Helped create communication plans and strategies for clients and stakeholders, delivering materials and documentation when needed.
- Collected and analyzed data to identify trends and opportunities for improvement.
Investigated escalated liaison issues and implemented appropriate tactics for swift resolution. - Helped meet changing demands by recommending improvements to organizational systems or procedures.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Interim Executive Director
UR Pride Centre for Sexuality & Gender Diversity
06.2021 - 03.2022
- Provided exceptional consulting, relationship-building, education and resources to diverse client base.
- Updated and maintained membership database on consistent basis.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Supervised writing of all grant applications and checked information for accuracy prior to submission.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Aligned organizational vision, goals and objectives with company strategy to achieve successful results.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Monitored fiscal budget and projected financial planning for organization to achieve operating goals.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Implemented new training opportunities for staff & board.
- Recruited new members by networking at community events and distributing promotional materials to attendees.
- Prioritized and allocated valuable resources to meet business targets.
- Interviewed, supervised and motivated 14 staff members to develop & execute innovating projects.
Substitute Teacher & Grade 5/Grade 6 Teacher
Prairie Valley School Division
09.2020 - Current
- Planned and implemented integrated lessons to meet provincial standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented lesson plans that addressed general students as well as those with individualized plans as part of integrated classroom.
- Incorporated multiple types of teaching strategies into classroom.
- Fostered team collaboration between students through group projects.
- Instructed students in core educational principles, concepts and in-depth subject matter.
- Supervised learning groups of students in classroom stations.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Graded and evaluated student assignments, papers and course work.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Designed dynamic lesson plans based on student interests to increase overall student achievement.
- Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Completed daily attendance logs.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Promoted physical, mental and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
FYrefly in Schools & GSA Outreach Coordinator
UR Pride Centre for Sexuality & Gender Diversity
02.2019 - 06.2021
- Developed and facilitated educational workshops for fYrefly in Schools & UR Pride Centre.
- Acted as a liaison between partner organizations and programs, including OUTSaskatoon, and our national Camp fYrefly team.
- Developed educational resources relating to frequent client inquiries.
- Developed curricular material for educators across Saskatchewan for the Ministry of Education.
- Managed the quality of programming, including on-site evaluations, internal data reports and participant surveys.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved client requests, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-day-day duties accurately and efficiently.
FYrefly Volunteer Student School Coordinator
Camp fYrefly
09.2015 - 02.2018
- Facilitated educational workshops for fYrefly in Schools, including class presentations for the University of Regina and at professional development classes for educators.
- Worked with the Ministry of Education and the University of Regina to provide accurate data analysis relating to inclusive administrative polices and procedures in Saskatchewan schools.
- Managed quality assurance program, including on-site evaluations, internal data reports and participant surveys.
- Worked flexible hours and traveled frequently to host workshops.
- Organized and facilitated bi-annual volunteer training events.
- Supervised and evaluated student volunteers.
- Resolved client requests, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-day-day duties accurately and efficiently.
- Led a team of volunteers and organized training, recruitment, schedules, and workload.
Overnight Youth Worker
Street Culture Project
07.2022 - Current
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided key emotional support to vulnerable and at-risk youth.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Encouraged youth clients to develop own activities and leadership skills through discussions.
- Interviewed clients individually and in group sessions to assess situations and determine available resources and services.
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Oversaw day-to-day activities of residents in the emergency shelter.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Collaborated on program operations and relayed participant feedback for improvements.
Education
Bachelor of Education - Secondary Education
University of Regina
Regina, SK04.2019
Skills
- Cultural Competency & Bias Mitigation
- Administrative Support
- Graphic Design & Website Development
- Data Analysis & Reporting
- Content Development
- Technical Proficiency
- DEI Training Facilitation
- Effective Communication & Collaboration
- Project & Program Management
- Strategic Planning & Development
- Event Coordination & Facilitation
- Social Media & Communications Coordination
Accomplishments
- Developed Queer Yukon Society's Annual Report (2024)
- Led communication efforts for three pride festivals (2024)
- Created graphic designs for Intersex Canada's national conference (2024)
- Maintained consistent contact with over 2,000 clients for the 50-30 Challenge (2023-24)
- Acted as interim Executive Director for UR Pride (2021-22)
- Designed a website for Camp fYrefly Saskatchewan (2019)
- Accumulated research of GSAs (Gender & Sexually Diverse Alliances) around the province for the Saskatchewan Ministry of Education curriculum (2019)
- Planned a successful fundraising game show for Monarch Mental Health amongst other events for the local 2SLGBTQ+ community (2019)
- Created an advocacy toolkit for GSA groups (2019)
- Awarded Young Person of Pride (2019) for contributions at fYrefly and UR Pride
- Prepared and facilitated over 100 workshops about a variety of subjects (including gender and sexuality, personal advocacy for youth, and identity) and delivered them to a range of audiences from kindergarten to University courses (2017-Present)
- Nominated for CBC's #iamsask Award (2017)
- Received a letter of achievement for English at the University of Regina (2015)
- Received Distinction or Great Distinction Certificate for each academic year at Humboldt Collegiate Institute (2011-2015)
Certification
- Pursuing PMP certification
- Yukon First Nations 101 Certification (September 2024)
- Indigenous Canada Certification (June 2023)
- ASL Basic Level 1 (June 2022)
- Mental Health First Aid (April 2022)
- Cultural Awareness Training; R.O.D.S. (January 2022)
- Workshops for Mental Health & Improved Conflict Resolution for Supervisors; C.T.R.I. (2021-Present)
- STANDARD FIRST AID AND CPR/AED TRAINING (Can be renewed if needed)
- Anti-bullying and Conflict Resolution Training; HIGH FIVE (July 2018)
- TREATY EDUCATION CAMP (October 2017)
Timeline
Communications Manager
Queer Yukon Society
06.2024 - Current
Social Media and Communications Coordinator
Intersex Canada
05.2024 - Current
Liaison Officer: 50-30 Challenge
Egale Canada
2023.03 - 2024.04
Overnight Youth Worker
Street Culture Project
07.2022 - Current
Interim Executive Director
UR Pride Centre for Sexuality & Gender Diversity
06.2021 - 03.2022
Substitute Teacher & Grade 5/Grade 6 Teacher
Prairie Valley School Division
09.2020 - Current
FYrefly in Schools & GSA Outreach Coordinator
UR Pride Centre for Sexuality & Gender Diversity
02.2019 - 06.2021
FYrefly Volunteer Student School Coordinator
Camp fYrefly
09.2015 - 02.2018
Bachelor of Education - Secondary Education
University of Regina
- ASL Basic Level 1 (June 2022)
- Mental Health First Aid (April 2022)
- Cultural Awareness Training; R.O.D.S. (January 2022)
- Workshops for Mental Health & Improved Conflict Resolution for Supervisors; C.T.R.I. (2021-Present)
- STANDARD FIRST AID AND CPR/AED TRAINING (Can be renewed if needed)
- Anti-bullying and Conflict Resolution Training; HIGH FIVE (July 2018)
- TREATY EDUCATION CAMP (October 2017)
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