Andrew Batte
Toronto,ON
Summary
Resourceful individual with ten years of experience in the Banking and Financial sector with dedication to long-term goals and day-to-day streamlining. Adept at cutting costs and following budgets without sacrificing fantastic standards for customer service and employee performance.
Overview
11
11
years of professional experience
Work History
Service Center Manager
Wave Mobile MoneyTransfer Limited
02.2022 - 09.2023
- Managed and reconciled the Cash vault
- Supervised the service center cashiers while maintaining excellent customer service.
- Trained new staff members on company policies and center expectations.
- Scheduled daily service center employees and monitored performances.
- Prepared monthly budgets for overall staff and center.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
Assistant Branch Manager, Operations
Diamond Trust Bank
03.2019 - 02.2022
- Managed and reconciled the Branch Cash vault and ATM
- Supervised the Branch tellers and made end of day cash reconciliations while maintaining Five star customer service.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Collaborated with compliance department to eliminate procedural errors and margin breaks.
- Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Recommended strategies for clients regarding investment planning, insurance coverage and cash management.
- Supervised branch operations and made continuous improvements in each area.
- Contacted potential clients to pursue sales and gather funds.
- Complied with established internal controls and policies.
- Established key procedures for teams preparing documentation, models and presentations.
Teller /Customer Service Representative
Diamond Trust Bank
02.2015 - 03.2019
- Made cash and cheque transactions as instructed by customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new officers on teller and customer care roles.
Frontline Officer /Teller
UAE Exchange Centre LLC
03.2013 - 01.2015
- Executed various customer forex orders
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Managed branch vault by verifying accuracy of cash transactions.
- Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Provided clients with general information on products and services
Research Assistant/Data Entry Clerk
BRAC Bank
08.2012 - 02.2013
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
Education
Master of Arts - Public Administration & Managment (Finance,HR)
Makerere University
Kampala ,Uganda01.2020
Bachelor of Arts - Social Work And Social Administration
Kyambogo University
Kampala Uganda12.2012
Skills
- Cash Register Operations and Cash handling
- Customer Service Excellence and customer needs assessment
- Employee Performance Reviews and KPI Performance
- Budget Analysis and Internal Auditing
- New Product Information
- Operational Standards and Efficient Service
- Sales Initiatives and business solutions
- Data Entry
- Financial Reconciliations
Languages
English
Full Professional
lug
Native or Bilingual
Timeline
Service Center Manager
Wave Mobile MoneyTransfer Limited
02.2022 - 09.2023
Assistant Branch Manager, Operations
Diamond Trust Bank
03.2019 - 02.2022
Teller /Customer Service Representative
Diamond Trust Bank
02.2015 - 03.2019
Frontline Officer /Teller
UAE Exchange Centre LLC
03.2013 - 01.2015
Research Assistant/Data Entry Clerk
BRAC Bank
08.2012 - 02.2013
Master of Arts - Public Administration & Managment (Finance,HR)
Makerere University
Bachelor of Arts - Social Work And Social Administration
Kyambogo University
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