Andrew Alandy
Sun Valley,CA
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Senior IT Support Specialist
NTS Technical Systems DBA Element U.S. Space & Defense
07.2022 - 09.2024
- Managed day-to-day IT support for 350 users covering six (6) worksites and remote users across the United States, resolving issues quickly without sacrificing job performance.
- Utilized the InvGate ServiceDesk system to track service requests and manage existing employee equipment.
- Managed users through Microsoft InTune/Azure/Endpoint to maintain cybersecurity compliance for Element U.S Space & Defense.
- Partnered with coworkers to provide training for new users and new management.
- Oversaw configuring and shipment of computer equipment to new users.
- Configured and provided troubleshooting for user issues for programs such as Solidworks and VibrationView.
- Helped maintain Santa Clarita's security camera system and phone system.
- Aided in implementation and installation of fiber internet to improve network connectivity for Santa Clarita site.
- Managed network implementation for new work areas onsite.
- Coordinated with other professionals onsite to ensure job success and customer satisfaction.
- Monitored data files and aided in removal/deletion of malicious programs. on user computers.
Desktop Engineer
National Technical Systems (via Volt/Maintech, Inc.)
01.2021 - 07.2022
- Managed day-to-day IT support for NTS Santa Clarita as well as remote users.
- Rebuilt computers for NTS after a cyberattack infected the NTS network and prevented major delays in workflow for employees.
- Installed Enterprise Resource Planning system to track which users have what equipment on hand/what is sent to them and control equipment reorders through our system, working with our supply chain to ensure equipment remains in stock for deployment and all purchases are accounted for
- Managed users through Microsoft Intune/Azure/Endpoint to maintain cybersecurity compliance for NTS
- Partnered with coworkers to provide training with new management systems and provided understanding/a knowledge base for any questions regarding usage
- Oversaw configuring and shipment of computer equipment to new users
- Configured and provided troubleshooting on user issues for programs such as Solidworks and VibrationView.
- Maintained Santa Clarita's security camera system and phone system onsite.
- Aided in implementation and installation of fiber internet to improve network connectivity for Santa Clarita.
- Managed network implementation and device installation for new users at Santa Clarita.
- Coordinated with other professionals onsite to ensure job success and customer satisfaction.
- Monitored data files and aided in removal/deletion of malicious programs on user computers.
Desktop Engineer
UCLA (via Volt)
01.2020 - 01.2021
- Managed deployment of new computers at various UCLA clinics
- Configured new computers on deployment to ensure no interruptions in user workflow
- Prepared, configured, and distributed iPhones for incoming doctors
- Aided in set up of call stations for call fielding for COVID-19.
Medical Biller
Ramat Medical
07.2017 - 01.2020
- Processed billing of rental low-air-loss mattresses for insurance companies such as HealthNet and L.A. Care.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Trained new employees in Ramat's system for billing.
- Provided coverage and backup if an employee from another department was missing. Was cross-trained between billing and front desk.
- Provided IT support during a ransomware attack on Ramat Medical, including virus checking each user's computer and installing anti-malware upgrades to all company devices.
Education
Bachelor of Arts, Communications - Business and Non-Profit Emphasis -
California State University Channel Islands
Camarillo, California05.2016
Associate of Arts, Occupational Studies -
American Academy of Dramatic Arts
Los Angeles, California05.2008
Skills
- Desktop/Software Installation and Support
- Customer Service
- User Support/Training
- Windows 10/11
- Collaborative Team Player
- Ticketing system proficiency
- Mobile Device Management
- Asset Management
Timeline
Senior IT Support Specialist
NTS Technical Systems DBA Element U.S. Space & Defense
07.2022 - 09.2024
Desktop Engineer
National Technical Systems (via Volt/Maintech, Inc.)
01.2021 - 07.2022
Desktop Engineer
UCLA (via Volt)
01.2020 - 01.2021
Medical Biller
Ramat Medical
07.2017 - 01.2020
Bachelor of Arts, Communications - Business and Non-Profit Emphasis -
California State University Channel Islands
Associate of Arts, Occupational Studies -
American Academy of Dramatic Arts
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