Andrew Abu
WATERLOO,Canada
Overview
6
6
years of professional experience
Work History
Front Desk Attendant
Athletic Complex, Wilfrid Laurier University
01.2025 - Current
- Serve as the first point of contact for gym users, providing assistance with memberships, facility information, and equipment rentals.
- Manage facility access through student ID verification and membership systems.
- Assist patrons with program information, locker rentals, and equipment checkout.
- Maintain a safe and welcoming environment by monitoring facility policies and responding to inquiries promptly.
- Location
Campus Event Operations Assistant
Wilfrid Laurier University
08.2025 - 09.2025
- Coordinated day-of logistics for the campus move-in process, ensuring smooth operations between residence staff and student arrival teams.
- Directed students and families during peak arrival hours, streamlining traffic and check-in efficiency.
- Demonstrated leadership, adaptability, and strong interpersonal communication in a high-volume environment.
Customer Service Rep & Technical assistant Attendant
Santas Village Acoasment Park
05.2025 - 09.2025
- Utilized ride management systems and digital ticketing software to streamline operations and boost guest experience.
- Resolved customer concerns efficiently through strong communication, tech tools, and real-time problem-solving.
- Collaborated with cross-functional teams to enhance workflows, enabling smoother park-wide coordination.
- Maintained detailed digital ride logs and service reports, ensuring accuracy for safety audits.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Digital Media Assistant
Unity Baptist Church
01.2020 - 05.2025
- Operate media and production equipment during live services and community events.
- Design social media graphics and digital flyers to promote upcoming programs and outreach initiatives.
- Collaborate with team members to maintain smooth sound, lighting, and video transitions during events.
Education
Bachelor of Science - Computer Science
Wilfrid Laurier University
Waterloo, Ontario08.2027
High School Diploma - undefined
Baptist High School
06.2021
Skills
Proficient in Java, Python, C, and HTML for developing programs, solving algorithmic problems, and building interactive web applications
Experienced with GitHub for version control, code collaboration, and managing multiple software projects efficiently
Skilled in Microsoft Office and Excel for organizing data, tracking project progress, and preparing detailed documentation
Websites
LANGUAGES
English
Advanced
Timeline
Campus Event Operations Assistant
Wilfrid Laurier University
08.2025 - 09.2025
Customer Service Rep & Technical assistant Attendant
Santas Village Acoasment Park
05.2025 - 09.2025
Front Desk Attendant
Athletic Complex, Wilfrid Laurier University
01.2025 - Current
Digital Media Assistant
Unity Baptist Church
01.2020 - 05.2025
High School Diploma - undefined
Baptist High School
Bachelor of Science - Computer Science
Wilfrid Laurier University
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