Andres Felipe Villamil Montes
Vancouver,BC
Summary
Experienced Operations Supervisor with a strong background in data analysis and process optimization. Skilled at leveraging data-driven insights to improve operational efficiency, reduce costs, and streamline workflows. Expertise in supervising teams, managing resources, and implementing strategies based on real-time performance metrics and data trends. Proficient in data collection, statistical analysis, and the use of analytics tools to monitor key performance indicators and inform decision-making. Demonstrated ability to transform complex data into actionable strategies that drive productivity, enhance quality control, and align operations with organizational goals.
Overview
13
13
years of professional experience
Work History
Warehouse Operator
Andrew Sheret
09.2024 - Current
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
Cargo Handler Material
Fedex Canada
06.2024 - 09.2024
- Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
- Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.
- Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
Cargo handler material
FeDex Canadá
11.2022 - 11.2023
- Handling different types of shipment with caution and care in fast pace environment
- Filling reports by the end of the sort to make a quick debrief for the team lead.
- Inspected hazardous cargo, chemicals, weaponry and accompanying documentation.
- Monitored cargo handling for safety, processing palletizing and loading special cargo and explosives for onward movement.
- Used scanners to track parcel information, condition or receipt.
Clerk
Urban Fare
06.2023 - 11.2023
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Receive orders from suppliers and set up for proper disposition
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
- Communicated with customers and employees to answer questions or explain information.
Labor
Northco Contracting Inc.
11.2022
- Helping building the decoration for Metrotown mall during the Christmas season Painting and crafting the different assets to set it up.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Assisted distribution of tools, materials, and equipment to skilled workers.
Team Leader, Sales Operations
Foundever Colombia
04.2018 - 09.2022
- Lead different teams with headcounts of 17 and above agents that meet the operational and financial expectations with high quality.
- Delegated work to staff, setting priorities and goals.
- Liaised with finance and sales management teams to develop sales incentive programs and compensation planning to increase sales productivity.
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
- Managed daily operations, client relations and IT.
- Coached staff on strategies to enhance performance and improve customer relations.
Customer service and sales representative
Foundever Colombia
09.2017 - 04.2018
- Solve customer issues and situations on daily basis based on the operations request.
- Developed key customer relationships to increase sales.
- Managing customer relationship to deliver great service and resolution according to the tech support / billing inquiries to the customers.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Warehouse
Droguerias Profamiliar
06.2012 - 06.2013
- Check the storage and deliver new stock to the stores when they request it
- Receive new merchandise and add it to the inventory trough a software
- Make inventory every week in order to validate the availability of the products.
Customer Satisfaction Associate
Davivienda
06.2011 - 04.2012
- Take the feedback from the customers directly on site
- Deliver outputs to management team to check what was the biggest area of opportunity.
Education
Data Analytics Certificate -
Google
05.2024
Co Op Business Management -
Arbutus College of communications, Vancouver
11.2023
Bachelor Degree in Environmental engineering -
Universidad El Bosque Bogota, Colombia
08.2017
Skills
- Working with Excel, Word and Power Point
- Team Work
- Working in fast pace environments
- Time Management
- Security awareness
- Sales Reporting
- Sales analytics
- Coaching and Mentoring
- Team motivation
- Data formatting
Languages
Spanish
English
Advanced (C1)
C1
Spanish
Native or Bilingual
Timeline
Warehouse Operator
Andrew Sheret
09.2024 - Current
Cargo Handler Material
Fedex Canada
06.2024 - 09.2024
Clerk
Urban Fare
06.2023 - 11.2023
Cargo handler material
FeDex Canadá
11.2022 - 11.2023
Labor
Northco Contracting Inc.
11.2022
Team Leader, Sales Operations
Foundever Colombia
04.2018 - 09.2022
Customer service and sales representative
Foundever Colombia
09.2017 - 04.2018
Warehouse
Droguerias Profamiliar
06.2012 - 06.2013
Customer Satisfaction Associate
Davivienda
06.2011 - 04.2012
Co Op Business Management -
Arbutus College of communications, Vancouver
Bachelor Degree in Environmental engineering -
Universidad El Bosque Bogota, Colombia
Data Analytics Certificate -
Google
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