Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Websites
Certification
Generic

ANDRES CONCHA

Burnaby,BC

Summary

A multifaceted professional with skills to administer, support, manage or monitor IT platforms. Bilingual Network Engineer offering 10+ years background in network planning, implementation and troubleshooting. Confident and knowledgeable of multimedia systems, data storage and encryption devices. Creates support and training documentation that supports employee knowledge base. Hardworking and passionate job seeker with strong organizational skills in Infrastructure. Ready to help team achieve company goals.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

NET2

IT Consultant And Administrator
08.2016 - Current
  • IT Consulting company specializes in deploying IT Projects and supporting IT platforms. Experience interacting and improving the relationship with customers. Manage and support Microsoft Windows Server or Office 365.

    IT ADMINISTRATOR & CONSULTANT

    Migrate more than 1.000 Seats to Office 365 from Google, On premise Exchange mail and POP3 or IMAP Mail from different customers in different industries.
    I administrated multiple IT platforms for different customers simultaneously, managing and Troubleshooting Windows Server, VMWare, Fortigate firewalls and Storage Spaces.
    Troubleshooting software and hardware issues. Documenting the open, update and close in Freshdesk platform.

    Install new technology in Datacenter (Servers, NAS, UPS, Networking)

    Data Recovery Expert

    Recovery data from damaged hard drives through ACELAB PC3000 Tools.
    Knowledge and experience changing heads in hard drives.

IT Consulting & Cloud Services

IT Consultant And Administrator
08.2013 - 07.2016
  • Specialist Deploying, Migrating, Managing and supporting IT infrastructures based on Windows Server, Cloud and Office 365.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Inspected equipment, assessed functionality and optimized controls.
  • Evaluated project requirements and specifications and deploy new technology to customers.

IBM

IT Specialist And Software Support Coordinator
02.2009 - 07.2013
  • OS/400 AS400 Specialist.
  • Troubleshooting Specialist.
  • Support IBM ATM team (Wincor and Nixdorf).
  • Coordinate and manage the services generated by clients who have SLAs related with software: Windows Server, AIX, VMWare, OS400 / i5. Specialist support in Windows Server platforms. Direct relationship with customers of the biggest 50 companies in Colombia, special bank sector.

Education

Engineer - IT

Universidad Piloto de Colombia

Skills

  • Installing and Troubleshooting Windows Server, Office 365, Active Directory, TCP/IP, DNS, DHCP
  • Firewalls and Networking
  • Fortigate Firewalls
  • Synology NAS
  • Multivendor Support
  • Field Support
  • Computer System Diagnostics Software
  • Troubleshooting Network Issues
  • Resolve Technical Problems

Timeline

NET2

IT Consultant And Administrator
08.2016 - Current

IT Consulting & Cloud Services

IT Consultant And Administrator
08.2013 - 07.2016

IBM

IT Specialist And Software Support Coordinator
02.2009 - 07.2013

Engineer - IT

Universidad Piloto de Colombia

Additional Information

  • BC Driver's License and car
  • Canadian Open Work Permit
  • Valid Passport and US Visa for training

Websites

Certification

Microsoft Certified Systems Engineer

Microsoft Certified Technology Specialist

Administering Office 365 for Small Business - Specialist

Microsoft Certified Technology Specialist - Windows Server 2008

Designing Security for a Microsoft Windows Server

Microsoft Certified Trainer - 2010

IBM Mainframe iOS 5.1


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