Andres Yanez
La Puente
Summary
- Experienced customer service specialist with a strong background in mentoring teams, improving service workflows, and boosting customer satisfaction metrics. Adept at training staff, implementing feedback systems, and supporting management goals. Looking to grow into a leadership role where customer focus and operational efficiency align.
Overview
4
4
years of professional experience
Work History
Driver and Transport Manager
Fashion Furniture Co
La Mirada
09.2024 - Current
- Coordinated daily schedules for drivers to optimize route efficiency.
- Trained new drivers on operational procedures and safety protocols.
- Communicated with clients regarding delivery status and resolved any issues promptly.
- Responded promptly to inquiries from customers about shipment delays or problems.
- Reviewed feedback from customers regarding driver performance or services provided.
Service Porter
Volkswagen
City of Industry
08.2024 - 09.2024
- Supported customer service efforts by greeting clients and answering inquiries.
- Coordinated vehicle movement in the lot to optimize space and accessibility.
- Conducted inspections of incoming vehicles for damages before servicing began.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Received customer vehicles for service and parked them in designated areas.
Team Leader
Fashion Furniture Co
La Mirada
09.2023 - 08.2024
- Coordinated daily tasks to ensure timely completion of team objectives.
- Trained new team members on company processes and best practices.
- Monitored workflow to identify areas for improvement and efficiency.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Service Advisor Assistant
House Automotive
Pasadena
05.2023 - 09.2023
- Maintained accurate records of customer interactions and service requests.
- Managed parts inventory and ordered supplies as needed for repairs.
- Communicated effectively with customers about service options and recommendations.
- Supported the service team in daily operations and administrative tasks.
- Prepared invoices and processed payments for completed services.
Customer Service Representative
Wayfair
City of Industry
10.2021 - 05.2023
- Collaborated with team members to enhance service quality and efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Science - Automotive Technology
Rio Hondo College
Whittier, CA05-2023
Associate of Science - Alternative Fuels And Advanced Transportation
Rio Hondo College
Whittier, CA07-2022
High School Diploma -
Workman High School
City Of Industry, CA05-2016
Skills
- Customer engagement
- Conflict resolution
- Inventory management
- Scheduling optimization
- Records management
- Customer relationship management
Languages
Spanish
Professional
Timeline
Driver and Transport Manager
Fashion Furniture Co
09.2024 - Current
Service Porter
Volkswagen
08.2024 - 09.2024
Team Leader
Fashion Furniture Co
09.2023 - 08.2024
Service Advisor Assistant
House Automotive
05.2023 - 09.2023
Customer Service Representative
Wayfair
10.2021 - 05.2023
Bachelor of Science - Automotive Technology
Rio Hondo College
Associate of Science - Alternative Fuels And Advanced Transportation
Rio Hondo College
High School Diploma -
Workman High School