Andres Rodriguez
Victoria,Canada
Summary
Dynamic professional with a proven track record at Opensignal, enhancing customer loyalty and upselling products. Expert in SaaS and adept at relationship building, I've significantly contributed to business development through innovative solutions and effective negotiation. Skilled in both technical support and account management, I excel in turning challenges into opportunities.
Overview
13
13
years of professional experience
Work History
Customer Success Manager
Opensignal
Victoria, British Columbia
07.2019 - Current
- Responsible for developing customer relationships that promote retention and loyalty
- Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
- Often provide technical support to customers with the goal to keep customers satisfied with the business's products
- Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Account Manager
Interior Electronics
Victoria, British Columbia
06.2018 - 07.2019
- Promote Interior Electronics in a sales territory extending from Victoria to Vancouver
- Quoting new opportunities and since we are a small company doing all the necessary customer service to ensure orders were delivered in a timely fashion
- Developed successful customer relationships to boost sales opportunities.
Field Engineer
A&K Robotics
Vancouver, British Columbia
02.2018 - 04.2018
- Diagnose problems during field testing, analyzing mechanical, electrical, and software systems
- Assist with prototyping and instrumentation
Commissioning and Service Engineer
SIEMENS
México City, Mexico
05.2012 - 09.2015
- Diagnosed and repaired mechanical issues according to industry standards.
- Assisted in installing equipment and tested and maintained equipment.
- Provided training to staff members on how to use new systems or troubleshoot existing ones.
Education
Business Administration Diploma - Business Administration
Camosun College
Victoria, BC01.2017
Electronics and Communication Engineer - Electrical, Electronics And Communications Engineering
ITESM
Mexico01.2007
Skills
- Effective Negotiation
- Analytical Thinker
- Business Development
- Customer service
- Strong attention to detail
- SaaS Expertise
- Project Manager
- Creative Thinker
- Data Interpretation Expert
- Effective Issue Resolution
- Account management
- Customer relations
- Relationship building and management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Success Manager
Opensignal
07.2019 - Current
Account Manager
Interior Electronics
06.2018 - 07.2019
Field Engineer
A&K Robotics
02.2018 - 04.2018
Commissioning and Service Engineer
SIEMENS
05.2012 - 09.2015
Business Administration Diploma - Business Administration
Camosun College
Electronics and Communication Engineer - Electrical, Electronics And Communications Engineering
ITESM
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