Andres Ramirez
Downey
Summary
Results-driven hospitality professional with a proven track record in enhancing service delivery and operational efficiency. Expertise in effective communication, team collaboration, and proactive problem solving. I have 5 years of customer service experience, and 3 years of management experience. My motivation in my career development stems from the ability to pay it forward to my parents as they grow older. Easy-going person who enjoys gaming and going to the gym as pastimes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Worker
SpaceX
Hawthorne
05.2024 - Current
- Collaborated with team members to ensure efficient service delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- adhering to standards set by supervision.
Shift Supervisor
Starbucks
Downey
12.2022 - 03.2024
- Supervised daily operations and ensured smooth team workflow.
- Trained new partners on customer service and beverage preparation.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Addressed any issues that arose during the shift in a proactive manner.
Kitchen Crew Member
Holdaak Fried Chicken
Paramount
08.2022 - 12.2022
- Prepared high-quality food items following company recipes and standards.
- Operated kitchen equipment safely and efficiently to support food preparation tasks.
- Collaborated with team members to improve kitchen processes and workflow efficiency.
NRO Shift Manager
Raising Cane's Restaurants
Downey
06.2019 - 08.2022
- Supervised daily operations to ensure smooth and efficient service.
- Collaborated with upper management to improve operational efficiency and workflow.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
High School Diploma -
Warren High School
Downey, CA06-2019
Skills
- Effective communication
- Training development
- Team collaboration
- Operational efficiency
- Proactive problem solving
- Adaptability to change
- Multitasking capacity
- Conflict management
Certification
- Food handler's certificate - Servsafe
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Hospitality Worker
SpaceX
05.2024 - Current
Shift Supervisor
Starbucks
12.2022 - 03.2024
Kitchen Crew Member
Holdaak Fried Chicken
08.2022 - 12.2022
NRO Shift Manager
Raising Cane's Restaurants
06.2019 - 08.2022
High School Diploma -
Warren High School