Andres Ramirez
Toronto,Canada
Summary
Animal lover that started in the grooming as a groomer assistant after working in the culinary and hospitality industry for 3 years. After some months, my skills and development allowed me to start managing not just the grooming side of business but all the front of house tasks as well in my first place of work. Moved looking to evolve and kept growing my knowledge, not just in grooming related matters but also my efficiency for physical and mental tasks for a business.
I've been working in customer service since i was 10 years old in my family business; the keystone of most of my past, present and future success.
Overview
4
4
years of professional experience
Work History
Receptionist Supervisor/Groomer Assistant
Wagsup
09.2024 - 05.2025
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Grooming Saloon Manager
Scooby Groom
01.2024 - 07.2024
- Updated over 500 profiles with pet and customer information
- Creation of social media content
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Lead a team of 5 groomers to ensure organization
- Followed up with customers to solicit further sales.
Assistant Manager
Doggies And Bubbles
08.2021 - 03.2023
- Updated and organized hundreds of old and new profiles of customers in our data base
- Kept detailed records of each pet grooming history, enabling tailored service provision during subsequent visits.
- Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
- Demonstrated adaptability by accommodating unique requests or addressing specific concerns from clients regarding their pets'' grooming needs.
- Recruited and trained staff to offer grooming services for diverse animals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bather and Groomer Assistant
Doggies and Bubbles
02.2021 - 08.2021
- Followed effective process for bathing and drying dogs to remove dirt, loose hair, and hair mats
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Trimmed nails using clippers and grinders.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
Diploma - Culinary Management - Nutrition
George Brown College
Skills
- Document management
- Strong leadership
- Scheduling
- Teamwork and collaboration
- Performance improvement
- Problem-solving aptitude
- Attention to detail
- Time management
Languages
English
Advanced
Spanish
Advanced
Timeline
Receptionist Supervisor/Groomer Assistant
Wagsup
09.2024 - 05.2025
Grooming Saloon Manager
Scooby Groom
01.2024 - 07.2024
Assistant Manager
Doggies And Bubbles
08.2021 - 03.2023
Bather and Groomer Assistant
Doggies and Bubbles
02.2021 - 08.2021
Diploma - Culinary Management - Nutrition
George Brown College
Similar Profiles
Andres RamirezAndres Ramirez
Receptionist Supervisor at WagsupReceptionist Supervisor at Wagsup
CHAEYEON (Lois) KIMCHAEYEON (Lois) KIM
Assistant Pet Groomer at WAGSUPAssistant Pet Groomer at WAGSUP
Chloe JungChloe Jung
Receptionist at Wagsup(pet spa)Receptionist at Wagsup(pet spa)
Venkat MuruganVenkat Murugan
Associate Director, Murex Business Specialist at RBC Capital MarketsAssociate Director, Murex Business Specialist at RBC Capital Markets
AJIKE SOMUYIWAAJIKE SOMUYIWA
Business Analyst/ Project Associate at The Marketing StoreBusiness Analyst/ Project Associate at The Marketing Store