Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andres Ramirez

Grooming Saloon Manager
Toronto,Canada

Summary

Animal lover that started in the grooming as a groomer assistant after working in the culinary and hospitality industry for 3 years. After some months, my skills and development allowed me to start managing not just the grooming side of business but all the front of house tasks as well in my first place of work. Moved looking to evolve and kept growing my knowledge, not just in grooming related matters but also my efficiency for physical and mental tasks for a business.


I've been working in customer service since i was 10 years old in my family business; the keystone of most of my past, present and future success.

Overview

4
4
years of professional experience
2022
2022
years of post-secondary education
2
2
Languages

Work History

Receptionist Supervisor

Wagsup
09.2024 - 05.2025
  • Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
  • Contributed to cost-saving efforts by monitoring office supply inventory levels closely and making strategic purchasing decisions when necessary.
  • Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
  • Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Grooming Saloon Manager

Scooby Groom
01.2024 - 07.2024
  • Updated over 500 profiles with pet and customer information
  • Creation of social media content
  • Developed customized scripts for specific client needs, resulting in higher conversion rates.
  • Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Lead a team of 5 groomers to ensure organization
  • Followed up with customers to solicit further sales.

Groomer/Manager Assistant

Uberdog
03.2023 - 07.2023
  • Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
  • Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
  • Educated visitors and staff on proper animal care and handling.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.

Assistant Manager

Doggies And Bubbles
08.2021 - 03.2023
  • Identified opportunities for upselling relevant products or services based on individual pet requirements, contributing to increased sales figures.
  • Updated and organized hundreds of old and new profiles of customers in our data base
  • Kept detailed records of each pet''s grooming history, enabling tailored service provision during subsequent visits.
  • Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
  • Demonstrated adaptability by accommodating unique requests or addressing specific concerns from clients regarding their pets'' grooming needs.
  • Recruited and trained staff to offer grooming services for diverse animals.

Bather and Groomer Assistant

Doggies and Bubbles
02.2021 - 08.2021
  • Followed effective process for bathing and drying dogs to remove dirt, loose hair, and hair mats
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Trimmed nails using clippers and grinders.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

Education

Diploma - Culinary Management - Nutrition

George Brown College
Toronto, ON

Skills

Customer Service

Time Management

Appointment Scheduling

Teamwork and Collaboration

Safety Procedures

Problem Identification

Employee Training

Staff Management

Timeline

Receptionist Supervisor

Wagsup
09.2024 - 05.2025

Grooming Saloon Manager

Scooby Groom
01.2024 - 07.2024

Groomer/Manager Assistant

Uberdog
03.2023 - 07.2023

Assistant Manager

Doggies And Bubbles
08.2021 - 03.2023

Bather and Groomer Assistant

Doggies and Bubbles
02.2021 - 08.2021

Diploma - Culinary Management - Nutrition

George Brown College

Similar Profiles

CREATE PROFILE
Andres RamirezGrooming Saloon Manager