Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Andres Pinzon

Toronto,ON

Summary

Accomplished cash processing and payments operations professional with a long-standing experience that extends for nearly a decade, offering a comprehensive skill set in training, management, and strategic communication. I have a proven track record in establishing and optimizing processes and procedures, with a strong emphasis on accuracy and meticulous attention to detail. Additionally, my expertise encompasses a comprehensive suite of payment platforms, such as MILVUS, BESS, LVTS, LYNX, RBC Express. As a subject matter expert, my role has been crucial in the development and training of teams across a variety of systems, this paired with exceptional communication skills have been instrumental for leading business initiatives and cultivating collaborative relationships with stakeholders at all levels. With a strong commitment to regulatory compliance, I take a proactive approach in identifying and mitigating process risks; this enables me to offer expert guidance that significantly improves the efficiency and integrity of end-to-end payment processing operations.

Overview

9
9
years of professional experience

Work History

Team Lead, Cash Processing and Payments Operations

RBC Investor Services
08.2022 - Current
  • Collaborate with department management to align with organizational goals
  • Ensure accurate and timely Cash Payments processing
  • Act as the designated stand-in for the Manager when necessary or during specific situations
  • Implement process controls and risk mitigation
  • Foster process improvement and ensure SLA compliance
  • Collaborate on projects and initiatives
  • Provide daily sign-off for all tasks and controls performed
  • Fully support the BAU demands for the Clients and the Business across the I&TS Payment Teams
  • Evaluates productivity performance and regularly reviews and produces daily/monthly MI reporting.

Business Operations Analyst

RBC
02.2021 - 07.2022
  • Provided coaching and training to PPOC/DMC team members in multiple tasks
  • Contributed to automate RBC Express accounts creation using Blue Prism Software - RPA
  • Participated in LYNX, GTX, FISERV testing, implementation and coaching
  • Provided Security Administration Processes & Services + Adhoc requests for PPOC Applications
  • Worked with key stakeholders to align business needs with technology capabilities
  • Accountable for extremely high-risk processes associated with manual wire payments processing
  • Performed annual and semi-annual user audit reviews on products maintained by PPOC
  • Participated in Business Continuity/Disaster Resumption testing and PIV/UAT testing on new or updated system deployments when required.

Senior Operations & Information Security Officer

RBC
04.2019 - 02.2021
  • Supported different departments within PPOC such as Payment Escalations, Regular Repair, RBC Georgia, FX Manual Desk, Collections, and Investigations
  • Provided secure access to PPOC applications to employees within the department
  • Performed security audits as well as ensured protection of company's digital assets from unauthorized access securing both online and on-premises infrastructures
  • Stayed accountable for scheduling and managing training sessions and job shadows for all RBC employees that require PPOC exposure.

Senior Payments Officer

RBC
12.2018 - 04.2019
  • Maintained timely and accurate processing of high-risk wire/payments by providing support to critical positions within Payments Processing & Operations Centre such as, Payment Exception Escalation, RBC Express, TCAF Desk, Manual FX Conversion and RBC Georgia with 6 days/24 hours operations using key channels like SWIFT, LVTS, RBC Express, and RFX/DX
  • Met industry deadlines and continuously implemented process improvements through operational efficiencies
  • Responsible for LVTS Net Settlements between RBC, other banks and Bank of Canada
  • Processed IN/Out settlements by processing entries when needed.

Escalation Officer

RBC
11.2015 - 12.2018
  • Provided guidance and resolution to escalated payments routed to the BESS queues in a timely manner while adhering to all relevant procedures and guidelines payments received via SWIFT or internal applications
  • Worked closely with the CSFI, BBE, Risk Management, Cash Management and Capital Markets departments establishing collaborative working relationships to enhance the customer experience and minimize costs
  • Responsible for End of Day activities, such as closing ensuring queues were empty, key processes on BESS were STOPPED and date was changed to the next business day
  • Participated in the execution of regular Business Continuity Testing including but not limited to LVTS, DRP, SWIFT, with Bank of Canada and Payments Canada as required
  • Mitigated Operational/Transactional Risk through proactive measures, reporting any suspicious transactions to a designated UTR (Unusual Transaction Reporting) within the Payments Processing group.

Payments Operator

RBC
02.2015 - 10.2015
  • Entered and repaired payments in Funds Transfer in strict accordance to industry guidelines and RBC policy
  • Verified payments in BESS (Bank Electronic Support System) making sure they were in accordance with SWIFT (Society for Worldwide Interbank Financial Telecommunication)
  • Processed wire payments in a timely accurate manner using tools like SRF, Sales Platform, Unit Directory
  • Ensured all assigned queues were cleared to meet established deadlines.

Education

LEAP Leadership -

For New And Aspiring Leaders
01.2023

TEO Automation Designer Training -

Program Certificate
01.2021

Lean Six Sigma Yellow Belt Certification -

Yellow Belt Certification
01.2020

Agile Project Management -

Certification
01.2020

Ontario College Advance Diploma in Business Administration -

George Brown College
Toronto, ON
01.2014

BA in Business Economics -

Universidad Piloto de Colombia
01.2009

Skills

  • Regulatory Compliance
  • Trend Tracking
  • Schedule Management
  • Production Monitoring

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Team Lead, Cash Processing and Payments Operations

RBC Investor Services
08.2022 - Current

Business Operations Analyst

RBC
02.2021 - 07.2022

Senior Operations & Information Security Officer

RBC
04.2019 - 02.2021

Senior Payments Officer

RBC
12.2018 - 04.2019

Escalation Officer

RBC
11.2015 - 12.2018

Payments Operator

RBC
02.2015 - 10.2015

LEAP Leadership -

For New And Aspiring Leaders

TEO Automation Designer Training -

Program Certificate

Lean Six Sigma Yellow Belt Certification -

Yellow Belt Certification

Agile Project Management -

Certification

Ontario College Advance Diploma in Business Administration -

George Brown College

BA in Business Economics -

Universidad Piloto de Colombia
Andres Pinzon