Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Andres Patarroyo

Toronto,ON

Summary

Energetic and versatile individual with a diverse background across customer service, food service, logistics, and security. Known for adaptability, fast learning, and clear communication in high-pressure and customer-focused environments. Seeking opportunities to contribute strong interpersonal skills and attention to detail in a team-driven workplace.

Overview

6
6
years of professional experience
1
1
Certification

Work History

MERCHANDISER

Costco
10.2024 - Current
  • - Stocked and organized merchandise to maintain a clean and appealing sales floor.
  • - Collaborated with inventory and receiving teams to handle product replenishment.
  • - Assisted customers with locating items and product knowledge inquiries.

SCREENING OFFICER

GardaWorld (Airport)
02.2023 - 05.2024
  • - Conducted detailed security screenings of passengers and luggage.
  • - Adhered strictly to CATSA and Transport Canada security protocols.
  • - Provided clear, calm communication to travelers under stressful conditions.

CUSTOMER SERVICE REPRESENTATIVE

Air Canada
02.2022 - 02.2023
  • - Assisted customers with check-in, booking changes, and travel inquiries.
  • - Provided real-time solutions to flight disruptions, cancellations, and delays.
  • - Operated under tight deadlines with poise and professionalism.

SERVER/HOST

To-Go Yummy
09.2021 - 02.2022
  • - Greeted and seated guests, handled takeout and dine-in orders efficiently.
  • - Processed payments and ensured all orders were accurately fulfilled.
  • - Maintained cleanliness and organization of front-of-house areas.

BAKERY TEAM MEMBER

Farm Boy Fresh Food Market
01.2020 - 05.2021
  • - Prepared and packaged fresh bakery items, ensuring consistent quality.
  • - Delivered exceptional customer service at the bakery counter.
  • - Restocked baked goods and ingredients, managing inventory levels.

KITCHEN ASSISTANT

University of Guelph - Child Care Learning Centre
09.2019 - 01.2020
  • - Assisted with daily food preparation and ensured adherence to dietary restrictions.
  • - Maintained a clean, sanitized kitchen space according to health and safety guidelines.
  • - Supported staff in meal distribution for children, ensuring timely service.

GAME OPERATOR

Canadian National Exhibition (CNE)
08.2019 - 09.2019
  • - Engaged with guests to encourage participation and ensure a fun, safe experience.
  • - Handled cash transactions and managed prize inventory efficiently.
  • - Communicated with team members and supervisors to ensure smooth operations.

Education

Bachelor of Arts - Economics (Minor in Business)

University of Guelph
Guelph, ON
04.2027

High School Diploma - French Certificate

Bishop Allen Academy
Toronto, ON
06.2019

Skills

  • Customer Service & Communication
  • Conflict Resolution
  • Interpersonal Skills
  • Client Satisfaction
  • Fluent in English, Spanish, Conversational French
  • Inventory Management
  • Order Fulfillment
  • Route Optimization
  • POS Systems
  • Microsoft Office (Word, Excel, Outlook)
  • Google Workspace
  • Team Collaboration
  • WHMIS
  • Food Safety
  • CATSA Protocols
  • Time Management
  • Prioritization
  • Attention to Detail

Certification

  • Emergency First Aid & CPR/AED Level C
  • WHMIS (2019)
  • Accessible Service Provision
  • Top Rope Certified (Rock Climbing)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional

Timeline

MERCHANDISER

Costco
10.2024 - Current

SCREENING OFFICER

GardaWorld (Airport)
02.2023 - 05.2024

CUSTOMER SERVICE REPRESENTATIVE

Air Canada
02.2022 - 02.2023

SERVER/HOST

To-Go Yummy
09.2021 - 02.2022

BAKERY TEAM MEMBER

Farm Boy Fresh Food Market
01.2020 - 05.2021

KITCHEN ASSISTANT

University of Guelph - Child Care Learning Centre
09.2019 - 01.2020

GAME OPERATOR

Canadian National Exhibition (CNE)
08.2019 - 09.2019

High School Diploma - French Certificate

Bishop Allen Academy

Bachelor of Arts - Economics (Minor in Business)

University of Guelph

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Andres Patarroyo