Summary
Overview
Work History
Education
Skills
Timeline
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Andres Molano

Toronto

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Sales Representative

Asurion
07.2022 - 07.2023
  • Offer diverse and consistent sales portfolio.
  • Generated advertising brochure for vendor use.
  • Attended daily sales meetings and weekly sales trainings.
  • Consulted with businesses to supply accurate product and service information.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.

Logistics Coordinator

Lean Staffing
09.2021 - 06.2022
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Scheduled and coordinated truck transport to maximize productivity and maintain organized calendar.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Updated and maintained databases to track shipments and inventory.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Implemented systems and procedures for accurate data collection and reporting.
  • Built and established relationships with staff and vendors.

Supply Chain Intern

Grupo Bimbo SA
02.2021 - 09.2021
  • Analyzed and managed inventory levels to maximize order fill rates and inventory turns.
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
  • Oversaw material goods and equipment inventories to prevent financial loss.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.

Customer Service Representative

Teleperformance
12.2019 - 02.2021
  • Implemented and developed customer service training processes.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained up-to-date knowledge of product and service changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promptly responded to inquiries and requests from prospective customers.

Education

College Degree - Insdustrial Engineering

Universidad Sergio Arboleda
Bogotá, Colombia
12.2021

High School Diploma -

Gimnasio Psicopedagógico
Bogotá, Colombia
07.2016

Skills

  • Product Merchandising and Distribution
  • Customer Retention Abilities
  • B2B Sales
  • Problem-Solving Strengths
  • Product and Service Knowledge
  • Solution Planning
  • Serve Customers
  • Exemplary Communication Skills
  • Refund Processing
  • Report Creation

Timeline

Sales Representative

Asurion
07.2022 - 07.2023

Logistics Coordinator

Lean Staffing
09.2021 - 06.2022

Supply Chain Intern

Grupo Bimbo SA
02.2021 - 09.2021

Customer Service Representative

Teleperformance
12.2019 - 02.2021

College Degree - Insdustrial Engineering

Universidad Sergio Arboleda

High School Diploma -

Gimnasio Psicopedagógico

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Andres Molano