Andrés Largo
Montreal,QC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Besides, I'm a professional in international business with simultaneous international work experience in Germany, creating a broad strategic vision in the field of strategic vision in the field of digital and brand development, together with the management of IT tools for the organization of simultaneous projects, appropriating planning concepts, execution, evaluation, and control of a wide range of project types in the area of projects in the area of branding and marketing. Being constantly looking for new challenges and eager to learn new things.
Overview
6
6
years of professional experience
Work History
Sales Account Executive
Veevart
10.2022 - 02.2023
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Engaged in daily cold calls via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
Customer Success Manager
Veevart
07.2021 - 10.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Created customer support strategy to increase customer retention.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Commercial Manager
Alipol
04.2020 - 07.2021
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Researched industry-specific information from outside sources.
- Built and maintained relationships with associates, customers and vendors.
- Performed other duties to support goals and objectives of relationship management teams.
- Created and maintained precise and accurate models, charts and reports.
- Monitored and analyzed financial, statistical and operational data trends.
Project Coordinator
Branding Doctors
09.2018 - 01.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
Volunteer
Fundación de Menos a Más
01.2017 - 09.2018
- Assisted with special events or programs.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
Bachelor of Science - International Business Management
Pontificia Universidad Javeriana
Cali, Colombia03.2023
Diploma - Sales
Sales Gravy
United States02.2023
Skills
- Client Relationship-Building: as Sales Account Executive and Customer Success Manager, it was needed to build rapport on each account that interaction was held with, in order to sustain and retain income
- Customer Loyalty: keeping clients loyal was one of role's main tasks as CSM, by giving explaining to them how our product would help them on their daily operations
- Customer Retention: by giving them knowledge-based advice, I explained to them how to use existing features at its 100% in order to implement us deep on their functions
- Customer Service and Assistance: as CSM was needed to understand clients' needs and problems, combine that to technical knowledge of the product and offer custom and applicable solutions fitting exactly their needs
- Consultative Selling Techniques: the system had some add-ons and my duty was to understand clients' needs to see if one of those could be filled by one of our features, upselling existing accounts
Timeline
Sales Account Executive
Veevart
10.2022 - 02.2023
Customer Success Manager
Veevart
07.2021 - 10.2022
Commercial Manager
Alipol
04.2020 - 07.2021
Project Coordinator
Branding Doctors
09.2018 - 01.2020
Volunteer
Fundación de Menos a Más
01.2017 - 09.2018
Bachelor of Science - International Business Management
Pontificia Universidad Javeriana
Diploma - Sales
Sales Gravy
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