Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andres Irias

Hayward,CA

Summary

Lead Service Specialist with experience in customer service, strong attention to details and the ability to deescalate situations. Efficient in supporting customer service teams by fixing customer complaints and assisting with maintaining the building. Basic knowledge Mechanic with multiple years of using different tools along with exceptional diagnostic stick and troubleshooting skills. On line production associate capable of learning multiple skills in a fast paced environment. Ability to work long hours, stay sharp and still keep safety procedures in mind.

Overview

5
5
years of professional experience

Work History

Production Associate

Tesla
02.2023 - Current
  • Supported production by performing routine tasks using standard procedures and equipment.
  • Inspected final products to meet quality standards.
  • Safely operate hand and power tools to complete repetitive tasks.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Participated in training sessions to enhance Knowledge
  • Station Leader responsible for training 4 associates on production line.

Lead Customer Service Specialist

Fitness 19
08.2022 - 01.2023
  • Addressed around 30 calls daily for various internal and external customer questions and concerns regarding billing, status, and services.
  • Trained, oversaw, and mentored 2 new team members.
  • Planned schedules and workflows based on expected customer demands.
  • Recommended products to customers, thoroughly explaining details.
  • Reached out to customers after multiple completed sales to suggest additional service or product purchases and their needs or concerns.
  • Stocked shelves and managed inventory

Mechanic Assistant

Nor Cal Tires
01.2019 - 07.2021
  • Had ready access tools for superiors and parts prepped if needed for repair or maintenance.
  • Conducted daily routine oil changes, tire rotations, and fluid replacements.
  • Communicated accordingly with customers to gather information related to their vehicles.

Education

High School Diploma -

Moreau Catholic High School
Hayward, CA
06.2021

Some College (No Degree) - Fire Science

Chabot College
Hayward, CA

Skills

  • Call Documentation
  • Responding to Difficult Customers
  • Customer Service
  • Upselling Products and Services
  • Interpretation and Translation Services
  • Wiring
  • Engine Fluid checks
  • Tire Maintenance
  • Hand and Power Tool Operation
  • Oil Changes
  • Minor Repairs
  • Fast paced Production & Time Management
  • Quality Control
  • Equipment Monitoring

Timeline

Production Associate

Tesla
02.2023 - Current

Lead Customer Service Specialist

Fitness 19
08.2022 - 01.2023

Mechanic Assistant

Nor Cal Tires
01.2019 - 07.2021

High School Diploma -

Moreau Catholic High School

Some College (No Degree) - Fire Science

Chabot College

Similar Profiles

CREATE PROFILE
Andres Irias