Navi Bajwa
Abbotsford,BC
Summary
Professional presence with an approachable, engaging, and enthusiastic demeanor Exceptional level of product knowledge: warranties, creditor insurances, and ancillary products Attention to detail, accuracy, and organization in all aspects of Finance Office: financing contracts, rates, legalities, delivery schedules, and funding (24-48 hours from delivery) while maintaining a customer-focused experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Finance Business Manager Jr.
Acura Of Langley
02.2023 - Current
- Ability to obtain finance approval from lending institutions on all finance deals.
- Coordinate secure financial sources to purchase finance papers.
- Knowledge of selling products and insurance.
- Reviewing all paperwork regarding finance and cash deals to ensure title, lien, taxes and other related delivery documents are correct.
- Responsible for all rate inquiries.
- Maintained records of Finance, and insurance files and prepared and submitted necessary claims.
- Interviewing clients for credit applications and presenting insurance options.
- Reviewing manufacturer warranty coverage with clients.
- Upgrading warranty coverage (selling extended service contracts).
- Reviewing additional protection options (such as environmental protection, tire & rim warranty, etc.)
- Preparing legal paperwork for vehicle purchases including Finance/Lease contracts, lien searches, warranty certificates, etc.
- Communicating pertinent information to sales consultants/managers as needed.
- Working with the Sales Management team to maximize profits on every sale.
- Training sales consultants on Finance Office products.
- Responding to post-delivery customer inquiries such as warranty and loan payout requests.
- Other duties as assigned by management.
Store Manager
Bell Mobility
01.2021 - 01.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Answering customer enquiries regarding devices & plans
- Organization of contracts & files maintaining confidentiality
- Developing new selling techniques and conducting team meetings
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Finance Manager Progressive Program - Finance
AFIE Automotive F&I Elite Inc., Langley BC
Langley 08.2022
Licensed Practical Nurse - Health Care
COLLEGE OF LICENSED PRACTICAL NURSE
Burnaby01.2019
Skills
- Business Office experience
- Proficient in CDK, ADP, ONE Eighty, Dealer track, First Canadian, VAuto
- Attention to Detail
- Interpersonal Skills
- Problem-Solving
- Insurance Products
- Verbal and Written Communication
- Customer Service
- Credit Approval and Denial
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- MVSA of BC Salesperson License S303935
- AFIE Business Manager Training Program
- First Canadian (FCIC) Foundations of success workshop certificate (First Canadian)
- Acura eLearning Sales Training (Feb 2023 to current)
- Foundations of success workshop certificate (First Canadian)
Timeline
Finance Business Manager Jr.
Acura Of Langley
02.2023 - Current
Store Manager
Bell Mobility
01.2021 - 01.2023
Finance Manager Progressive Program - Finance
AFIE Automotive F&I Elite Inc., Langley BC
Licensed Practical Nurse - Health Care
COLLEGE OF LICENSED PRACTICAL NURSE
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