Andres Haneine
North Vancouver,BC
Summary
Motivated individual with experience in customer service and sales. Demonstrates exceptional communication and problem-solving skills while maintaining customer satisfaction. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales Intern
Uline
05.2023 - 08.2023
- Addressed customer queries and complaints with prompt and professional responses.
- Managed customer expectations and helped navigate sales processes.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Provided product and technical support to customers.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Lead Store Supervisor
Uline, Dulux Paints
08.2020 - 04.2023
- Contributed to sales of about $70,000 per month and repeatedly hit sales targets.
- Worked alongside clients to coordinate large orders with projects, problem-solved customer complaints/product failures, took orders in person and over the phone.
- Answered questions about store policies and addressed customer concerns.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Warehouse Clerk
House Of Knives
06.2017 - 02.2020
- Counted inventory and organized outgoing shipments to distribution centers. Regular quality assurance and inventory checks as part of general responsibilities.
- Assisted in occasional assembly/packaging of products.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Dishwasher/Line Cook
Hurricane Grill
01.2016 - 01.2017
- Fast-paced environment where the ability to work independently as part of a cohesive team is essential
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
BBA - Business Administration, Marketing
Capilano University
North Vancouver, BC01.2025
No Degree - Business Administration
Corpus Christi College
Vancouver, BCDogwood Diploma -
Saint Thomas Aquinas
North Vancouver, BC06.2018
Skills
- Customer service
- Time management
- Quality Control
- Customer Acquisition
- Client Needs Assessment
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Sales Intern
Uline
05.2023 - 08.2023
Lead Store Supervisor
Uline, Dulux Paints
08.2020 - 04.2023
Warehouse Clerk
House Of Knives
06.2017 - 02.2020
Dishwasher/Line Cook
Hurricane Grill
01.2016 - 01.2017
BBA - Business Administration, Marketing
Capilano University
No Degree - Business Administration
Corpus Christi College
Dogwood Diploma -
Saint Thomas Aquinas
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