Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
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Andres Garcia Sanchez

Ottawa,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Webhelp
Bucaramanga, Colombia
01.2022 - 01.2024
  • Investigated and resolved over 50 maintenance-related client complaints, addressing issues with faulty appliances, broken devices, and defective parts
  • Implemented robust data management systems, resulting in accurate record updates, efficient order processing, and timely refunds
  • Developed and implemented a set of tools based on macros and interactive dashboards that saved 402 hours since November 13, 2022
  • Mastered more than 150 articles on various processes, ensuring high-quality standards and exceeding the internal benchmark of 97%
  • My work was appreciated, and I was rewarded as one of the best in the team.

Technical Writer

Ceregon
Bucaramanga, Colombia
01.2022
  • Wrote technical documentation for telecommunications networks, covering installation, troubleshooting configuration, and maintenance topics
  • Wrote more than ten technical manuals in 3 months, providing clear and accurate instructions on how to use and install various products related to the telecommunications industry.

Education

Master of Engineering in advanced materials and manufacturing -

University of Ottawa
Ottawa, Ontario, Canada
09.2024

Bachelor of Mechanical Engineering -

Universidad Industrial de Santander
Bucaramanga, Colombia
12.2021

Skills

  • Proficient in utilizing cf1 and software related to customer service success
  • Tenacity, discipline and diligence for developing research projects
  • Account Management
  • Regulatory Compliance

Languages

  • Spanish, Native
  • English, Fluent
  • Portuguese, Medium

Volunteer Experience

Enjoy spending 40 hours a month in Colombia helping senior citizens in my community. I enjoy giving club talks, arranging movie nights, and guiding activation exercises. It is a beautiful way to make a social impact and make a difference in their lives.

Timeline

Customer Service Specialist

Webhelp
01.2022 - 01.2024

Technical Writer

Ceregon
01.2022

Master of Engineering in advanced materials and manufacturing -

University of Ottawa

Bachelor of Mechanical Engineering -

Universidad Industrial de Santander

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Andres Garcia Sanchez