Andres Florez
Fillmore
Summary
Retail Leader driving customer service and store operations. Achieved efficient inventory management and organized sales floors through effective coaching of associates and hands-on leadership. Focused on enhancing team performance and supporting sales through improved floor readiness.
Overview
1
1
Language
27
27
years of professional experience
Work History
Assistant Store Manager
The Good Feet Store
2024.09 - Current
- Managed daily store operations, ensuring consistent customer service and sales floor readiness.
- Coached associates on product knowledge, fitting processes, and consultative selling techniques.
- Supported sales consultations by identifying customer needs and recommending appropriate arch support solutions.
- Monitored inventory levels, restocked merchandise, and maintained accurate product organization.
- Assisted with scheduling, opening procedures, and closing tasks to support smooth store coverage.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Tailored Specialist
Dillard's
2020.10 - 2024.09
- Resolved customer concerns, providing product knowledge, styling guidance, and courteous checkout support.
- Directed daily floor support, aligning service priorities with store standards and customer expectations.
- Maintained merchandising presentation, ensuring displays, signage, and product placement reflected brand guidelines.
- Tracked inventory movement, identifying stock discrepancies and supporting replenishment accuracy.
- Assisted in developing strategic plan that aligned with long-term company goals.
Consultative Sales Associate
Sears
2018.04 - 2020.10
- Presented product features, benefits, and warranties to support informed purchase decisions.
- Advised customers on merchandise selections aligned with needs, preferences, and budget.
- Processed sales transactions accurately through point-of-sale systems and order management tools.
- Maintained organized sales floor displays to improve product visibility and customer navigation.
Correctional Officer
California Department Of Corrections And Rehabilitation -DJJ
2007.01 - 2017.11
- Supervised incarcerated adults, enforcing facility rules and maintaining safe, secure living units.
- Conducted counts, searches, and inspections to detect contraband and prevent security breaches.
- Escorted inmates, visitors, and staff throughout facility while maintaining custody and control.
- Documented behavioral concerns, security incidents, and daily activity logs with accuracy.
- Trained new officers on custody procedures, report writing, and institutional security expectations.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Responded to disturbances, emergencies, and incidents using approved crisis intervention techniques.
Home Theater Supervisor
Best Buy
2004.10 - 2006.12
- Supervised home theater sales floor operations, ensuring consistent customer service and product support.
- Coached sales associates on appliance, audio, and video product knowledge.
- Monitored merchandising standards, planograms, and promotional execution across the department.
- Resolved escalated customer issues, returns, and service concerns with professionalism.
- Trained team members on POS procedures, financing options, and sales processes.
- Reviewed daily priorities with leadership to support staffing, scheduling, and workflow needs.
- Managed a team of home theater installers, ensuring timely and accurate installations that met or exceeded customer expectations.
Assistant Manager
Brooks Brothers
2003.04 - 2005.10
- Supervised daily store operations, ensuring consistent service standards and sales floor readiness.
- Coached associates on clienteling, product knowledge, and tailored selling techniques.
- Coordinated visual merchandising updates aligned with brand presentation and seasonal floor sets.
- Managed scheduling, break coverage, and task prioritization to support smooth coverage.
- Trained team members on POS procedures, transaction accuracy, and store policies.
- Supported loss prevention efforts through cash handling controls and operational compliance.
Assistant Manager
Timberland
1999.08 - 2003.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Resolved customer concerns promptly, protecting relationships and maintaining premium service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored inventory accuracy, replenishment, and stockroom organization for efficient product flow.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Fillmore High School
Fillmore, CA1999-06
No Degree - Marketing
Southern New Hampshire University
Hooksett, NH2028-06
Skills
- Store operations
- Retail operations
- Inventory control
- Customer engagement
- POS systems
- POS systems operations
- Sales tracking
- Customer service
- Customer experience
- Customer engagement
- Store organization
- Team management
- Staff supervision
- Team leadership
- Store operations
- Microsoft Office Suite
- Effective leader
- Staff development
- Operational leadership
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
The Good Feet Store
2024.09 - Current
Tailored Specialist
Dillard's
2020.10 - 2024.09
Consultative Sales Associate
Sears
2018.04 - 2020.10
Correctional Officer
California Department Of Corrections And Rehabilitation -DJJ
2007.01 - 2017.11
Home Theater Supervisor
Best Buy
2004.10 - 2006.12
Assistant Manager
Brooks Brothers
2003.04 - 2005.10
Assistant Manager
Timberland
1999.08 - 2003.04
No Degree - Marketing
Southern New Hampshire University
High School Diploma -
Fillmore High School