Andres Cortez
Madera
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
CC Collision
03.2022 - Current
- Interact with customers to understand their needs, explain in detail repair process and address any questions or concerns.
- Assess vehicle damage, prepare and complete vehicle repair orders, and obtain necessary authorizations.
- Order necessary parts for repairs, ensuring timely delivery.
- Ensure all files are BAR compliant and in compliance with partnered insurance companies.
Service Advisor
Caliber Collision
01.2018 - 11.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explain estimates and determined repair timelines to manage customer expectations.
- Analyzed vehicle data using diagnostic equipment.
- Ensured positive customer experience while adhering to company values and standards.
- Follow Caliber Collision's polices, procedures and quality standards.
Automotive Detailer
Caliber Collision
07.2015 - 12.2018
- Vacuumed interiors of vehicles to remove dirt and debris.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Education
Diploma - Collision Automotive Repair
Universal Technical Institute
Sacramento, CA08-2013
Skills
- Understanding and knowledge of repair process and procedures
- Fluent in Spanish
- Sales-Driven Mindset
- Multitasking and organization
- Strong work ethic
- Customer satisfaction
Certification
I-CAR Gold Certified
Timeline
Service Advisor
CC Collision
03.2022 - Current
Service Advisor
Caliber Collision
01.2018 - 11.2021
Automotive Detailer
Caliber Collision
07.2015 - 12.2018
Diploma - Collision Automotive Repair
Universal Technical Institute
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