Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andres Calderon

Lakeside

Summary

I am a customer focused admin and sales expert, Seeking employment at a location that offers opportunities for potential growth and experience. I bring reliability, flexibility, and the ability to adapt to diverse environments to every role.

Overview

15
15
years of professional experience

Work History

Customer Sales and Service Expert

24 Hour Fitness
06.2024 - Current
  • Providing customer satisfaction by addressing gym inquiries and resolving issues promptly and professionally.
  • Cold Calling with courtesy and professionalism. Booking appointments with potential clients
  • Maintaining high levels of customer retention through exceptional service and follow-up communication
  • Placed in the top 100 in the country for membership sales
  • Training new sales associates

Customer Service and Seller Assistant

E-Commerce (Confidential Company)
06.2023 - Current
  • Answering high volumes of inbound emails, accurately triaged customer complaints, and inquiries based on matter of urgency using online ticketing
  • Implementing critical thinking to resolve customer concerns and ability to identify opportunities for resource, system, and process improvement
  • Using several digital data storage systems as well as inventory software to locate, provide, and update the client's orders, information, and records
  • Created new email response templates that reduced response times by thirty percent while also improving the quality of our responses, resulting in a twenty percent increase in customer satisfaction ratings


Material Handler

GKN Aerospace
01.2019 - 05.2023
  • Internal flow and warehousing of military and commercial plane parts
  • Used adequate equipment (forklift, tow train....) to move product
  • Recorded movements of material in the transactional records systems (e.g. receipt, booking,...)
  • Made proposals to improve safety, quality, efficiency
  • Maintained inventory status and performed physical inventory procedures

Recreational Assistant (Overseas)

MWR Sigonella
03.2017 - 12.2019
  • Provided hospitality services for international military families, coordinating welcome events and cultural orientation programs to ensure smooth transitions to new destinations
  • Specialized in planning personalized travel itineraries, arranging guided tours, cultural experiences, and local attraction bookings to maximize their limited free time
  • Managed gym operations and equipment distribution, ensuring traveling military families had access to fitness and sports amenities during extended deployments
  • Guided families in selecting seasonal travel experiences and recreational programs, which showcased events and local attractions while accommodating diverse group needs and age ranges
  • Served as a liaison and travel guide within the Sicilian community, providing authentic local insights, customs education, and personalized recommendations to assist new traveling military dependants

Sales Associate

The Vitamin Shoppe
08.2015 - 02.2017
  • Sold a variety of health products by explaining their unique features and educating customers on the benefits according to their needs
  • Used upselling techniques and offered product and service consultations.
  • Unboxed new merchandise and organized arrangements to promote items.
  • Assisted in coordinating events and promotional sales to attract customers

Sales Associate

Sunglass Hut, General Nutrition Centers (2 Jobs)
02.2013 - 05.2015
  • Sold fashion accessories & nutritional supplements successfully for over 2 years
  • Was proficient in engagement with clients and consistent in meeting sales goals
  • Assisted in training new associates
  • Trained team members with sales techniques so they could consistently exceed their goals.

Sales Associate

GNC
05.2014 - 05.2015
  • Hand sold supplements to clients according to their health and fitness needs
  • Specialized in counseling new clients with helpful nutrition information
  • Negotiated and closed sales with minimal supervision.
  • Coordinated product deliveries and processed orders through the system.
  • Performed floor tasks, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.

Sales Representative

Phoneware Inc
03.2010 - 01.2013
  • Sold home services for companies such as Time Warner, Cox Communications, Suddenlink, and Charter
  • Cold called customers all over the U.S. and upsold them services to install in their home
  • Trained new representatives in sales techniques
  • Awarded "Top Seller" awards on several sales campaigns including Spanish campaigns

Education

Bachelors Degree - Exercise Science

Grossmont College
El Cajon, CA

High School Diploma -

Santana High School
Santee, CA
06-2009

Skills

  • Online sales & service
  • Technical adaptability with several software platforms
  • Sales expertise (10 years)
  • Customer Service (10 years)
  • Multi-lingual (Spanish, Italian)
  • Order processing
  • CRM software
  • Lead generation

Languages

English
Advanced (C1)
Spanish
Native or Bilingual
Italian
Limited Working
Japanese
Elementary

Timeline

Customer Sales and Service Expert

24 Hour Fitness
06.2024 - Current

Customer Service and Seller Assistant

E-Commerce (Confidential Company)
06.2023 - Current

Material Handler

GKN Aerospace
01.2019 - 05.2023

Recreational Assistant (Overseas)

MWR Sigonella
03.2017 - 12.2019

Sales Associate

The Vitamin Shoppe
08.2015 - 02.2017

Sales Associate

GNC
05.2014 - 05.2015

Sales Associate

Sunglass Hut, General Nutrition Centers (2 Jobs)
02.2013 - 05.2015

Sales Representative

Phoneware Inc
03.2010 - 01.2013

Bachelors Degree - Exercise Science

Grossmont College

High School Diploma -

Santana High School

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