Andres Arteaga
San Diego
Summary
Results-oriented Service Advisor with expertise in enhancing customer satisfaction through effective communication and problem-solving. Focused on fostering strong client relationships and optimizing service workflows to improve efficiency and productivity.
Overview
2
2
Languages
31
31
years of professional experience
Work History
Customer Service Advisor
A & A Consultants
West Hollywood
07.2024 - 06.2026
- Supported customers by answering questions and resolving concerns promptly.
- Maintained accurate records of customer conversations and transactions.
- Coordinated appointment schedules and follow-up calls efficiently.
- Responded to customer questions and processed service and product information.
- Processed payments accurately according to company policies and procedures.
- Participated in regular training sessions to stay abreast of new products and services.
- Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
Service Advisor
Adas on point
Chula Vista
11.2021 - 04.2024
- Streamlined handling of customer service inquiries and vehicle maintenance needs to enhance customer satisfaction.
- Scheduled appointments and streamlined service workflow to boost productivity.
- Communicated repair recommendations effectively to clients and technicians.
- Educated customers on service plans and warranty options for vehicles.
- Addressed customer complaints promptly and courteously to maintain positive client relationships.
- Maintained accurate records of customer interactions and service history for future reference.
- Collaborated with parts department to secure timely availability of components for service operations.
- Prepared invoices for services rendered and collected payments from customers.
Sales Manager
Snap On Tools Franchise
Chula Vista
10.2006 - 04.2021
- Developed and implemented strategies to meet sales quotas.
- Managed sales team to promote Snap On Tools products effectively.
- Created training programs for new and existing sales representatives to enhance product knowledge and sales skills.
- Cultivated key customer relationships that contributed to increased sales.
- Engaged customers to understand their needs and preferences.
- Demonstrated product features to enhance customer understanding.
- Educated customers about product features to enhance their purchasing decision. about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
- Maintained up-to-date knowledge of store, product, and promotional offerings to support consistent sales growth.
- Assisted customers in selecting appropriate products or services for their needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Trained new staff on sales techniques and product knowledge.
- Processed sales transactions accurately and efficiently.
- Utilized point-of-sale systems for smooth transaction processes.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Maintained inventory levels through regular stock checks.
- Monitored inventory levels and placed timely orders.
- Resolved customer complaints with professionalism and empathy.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Automotive Technician
San Diego Volvo
San Diego
02.2002 - 10.2006
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various Volvo models according to manufacturer guidelines.
- Conducted thorough inspections to identify mechanical and electrical problems.
- Collaborated with service advisors to discuss repair options with customers.
- Repaired and replaced defective parts, ensuring vehicle safety and reliability.
- Maintained cleanliness and organization in the workshop to enhance efficiency.
- Mentored junior technicians on best practices for repairs and service techniques.
- Stayed updated on automotive technology trends and Volvo-specific service protocols.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Maintained a clean working environment at all times.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Inspected vehicle engines and other components to identify potential issues.
- Operated a variety of shop equipment safely and efficiently.
- Attended technical training courses when available to increase knowledge base.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Evaluated, repaired and aligned vehicle suspensions.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Kept detailed records of repairs, labor involved and parts used.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Maintained certifications and completed training on systems and components.
Automotive Technician
Carlsbad Mitsubishi
Carlsbad
03.1995 - 01.2002
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Conducted thorough inspections to identify mechanical and electrical problems.
- Collaborated with service advisors to discuss repair options with customers.
- Repaired and replaced defective parts, ensuring vehicle safety and reliability.
- Mentored junior technicians on best practices for repairs and service techniques.
- Maintained cleanliness and organization in the workshop to enhance efficiency.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Inspected vehicle engines and other components to identify potential issues.
- Attended technical training courses when available to increase knowledge base.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Kept detailed records of repairs, labor involved and parts used.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Maintained certifications and completed training on systems and components.
Education
Some College (No Degree) - Automotive Technology
Southwestern College
Chula Vista, CASkills
- Customer service and support
- Effective communication
- Problem solving
- Sales strategy
- Product knowledge
- Service recommendations
- Workflow management
- Repairs scheduling
- Parts procurement
- Invoice preparation
- Service estimates
- Cost estimation
- Quality control
- Attention to detail
- Multitasking and organization
- Program assessment and follow-up
- Vehicle inspection
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Advisor
A & A Consultants
07.2024 - 06.2026
Service Advisor
Adas on point
11.2021 - 04.2024
Sales Manager
Snap On Tools Franchise
10.2006 - 04.2021
Automotive Technician
San Diego Volvo
02.2002 - 10.2006
Automotive Technician
Carlsbad Mitsubishi
03.1995 - 01.2002
Some College (No Degree) - Automotive Technology
Southwestern College