Andres Alvarez
North Vancouver
Summary
Highly motivated with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to problem-solve and create a positive shopping experience, leading to smoother customer flow and increased satisfaction. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
8
8
years of professional experience
Work History
Social Media Manager
Indigo Books and Music Granville
Vancouver
11.2024 - Current
- Used editing and graphic design tools to create content and visuals for social channels.
- Produced videos for TikTok and Instagram.
- Managed the daily operations of all assigned social media accounts.
- Designed and edited promotional publications.
Sales Associate
Indigo Books and Music Granville
Vancouver
10.2023 - Current
- Collected payments and assessed customer needs to provide assistance and information on product features.
- Fulfilled online orders and prepared them for pick-up by customers
- Performed display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Answered phone calls, assisted customers with finding title availability, provided assistance with online orders, and helped cancel orders or extend pick-up dates.
Video Logger
Big Time Decent Productions
Burnaby
09.2022 - 01.2023
- Reviewed and categorized new footage from the Camera Team, marking moments important to the plot and that week’s specific episode
- Sat next to the main Picture Editors ready to help them find any specific clips they need
- Assisted the Story Editor in keeping track of transcripts and spreadsheets cataloging the footage, and episode specific storylines
General Labourer
Treehill Property Management
North Vancouver
04.2018 - 06.2021
- Conducting maintenance of building offices or residence spaces, maintaining amenities, helping bring in new furniture or replace old ones
- Restocking bathroom with soap, paper towels, and toilet paper
- Maintaining the parking lot and walk ways, shoveling and spreading salt in the winter, and landscaping during the spring and summer months
- Vacuuming main lobby and cleaning the underground parking garage
Guest Services Representative
Grouse Mountain Resort
North Vancouver
01.2017 - 12.2017
- Responded to guest inquiries and made recommendations during the purchasing of experience passes, easily attending over a hundred guests per day
- Process sale transactions via cash, credit and debit
- Maintained basic housekeeping standards, ensuring the Guest Services offices and washroom facilities were cleaned and stocked
Education
Bachelors - Motion Picture Arts
Capilano University
North Vancouver, BC01.2022
High School Diploma -
Carson Graham Secondary School
North Vancouver, BC01.2017
Skills
- Cash handling
- Customer service
- Product knowledge
- Problem solving
- Team collaboration
- Brand promotion
- Order fulfillment
- Social media management
Affiliations
- Event Photography
- Street Photography
- Film and Video Projects
Skills
- Spanish Speaker
- Natural Improviser
Timeline
Social Media Manager
Indigo Books and Music Granville
11.2024 - Current
Sales Associate
Indigo Books and Music Granville
10.2023 - Current
Video Logger
Big Time Decent Productions
09.2022 - 01.2023
General Labourer
Treehill Property Management
04.2018 - 06.2021
Guest Services Representative
Grouse Mountain Resort
01.2017 - 12.2017
Bachelors - Motion Picture Arts
Capilano University
High School Diploma -
Carson Graham Secondary School
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