Andres Aguado
Canada
Summary
With over 10 years of expertise in IT infrastructure management, support, and optimization, I have a proven track record in deploying, maintaining, and troubleshooting diverse IT systems to ensure seamless operations in dynamic environments. As a diligent [Desired Position], I possess a strong background in overseeing infrastructure projects and ensuring smooth operations. I have successfully led multiple initiatives to enhance system reliability and efficiency, demonstrating expertise in team leadership and strategic planning. As an infrastructure specialist, I have robust experience in managing large-scale projects and optimizing systems. My skills include network management, cloud computing, and cybersecurity. I prioritize team collaboration and driving results while remaining adaptable and reliable in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HEAD OF INFRASTRUCTURE
ADOCCIENTE S.A.S
04.2024 - 09.2024
- Led the configuration, deployment, and maintenance of critical infrastructure systems, including Microsoft servers and network devices
- Planned and executed system updates and server upgrades, ensuring minimal disruption to operations
- Monitored infrastructure performance and implemented solutions to optimize system reliability
- Developed and documented data migration strategies and backup plans for critical systems
- Coordinated with cross-departmental teams to ensure alignment on IT projects and priorities
IT SUPPORT ENGINEER
Mayor of Santiago de Cali - Secretary of Mobility
01.2017 - 04.2023
- Company Overview: Colombia
- Delivered comprehensive support for Active Directory, IP telephony, and network equipment, improving system availability and efficiency
- Managed hardware and software upgrades, including servers and end-user devices
- Configured and maintained network printers, switches, and routers, increasing productivity
- Provided training and guidance on IT security policies and copyright compliance
- Colombia
IT SUPPORT SPECIALIST
Valley Automotive Diagnostic Center
05.2012 - 12.2016
- Company Overview: Colombia
- Assisted users with installing and maintaining computer equipment, administering the company's computer resources, and resolving technical issues, resulting in increased productivity, improved hardware performance, and enhanced process efficiency
- Supported office automation and various applications as required by users, thus increasing the organization's productivity and efficiency
- Pierced RJ45 connectors improved the organization's communication network administration and computer system performance
- Prepared management reports on the efficacy of the company's IT resources, allowing for improved decision-making and enhanced process efficiency
- Colombia
Education
Associate of Applied Science - Information And Computer Systems
Conestoga College
Kitchener, ON08-2024
Bachelor of Science - Information Science
University Corporation Remington
Colombia04-2021
Associate of Science - Information Technology
Servicio Nacional De Aprendizaje - SENA
Colombia06-2019
Skills
- Microsoft server technologies
- Windows Server
- Active Directory
- SQL Server
- Desktop setup
- Laptop setup
- Printer setup
- Configuration
- Troubleshooting
- Virtual desktop infrastructure (VDI) support
- Remote desktop troubleshooting
- PowerShell scripting
- Communication skills
- User-friendly training
- System analysis
- Future-proofing strategies
- IT infrastructure
- Data center management
- IT governance
- Server administration
- Capacity planning
- Disaster recovery
- Network architecture
- Virtualization technologies
- Network troubleshooting
- Cybersecurity strategy
Accomplishments
Resolved 95% of support tickets within the first 24 hours, ensuring minimal disruption to users' workflows.
Diagnosed and resolved complex hardware and software issues for over 500+ end-users, maintaining a 98% satisfaction rate in feedback surveys.
Reduced recurring technical issues by 30% through root cause analysis and preventative measures.
Installed, configured, and maintained over 200+ desktops, laptops, and printers, ensuring seamless integration with existing systems.
Certification
- Microsoft & LinkedIn Learning, Career Essentials in System Administration, 10/01/24, Network Security, Network Administration, System Administration
- Google, Technical Support Fundamentals, 10/01/24, VX586NRIYTSA
- LinkedIn Learning, Project Management Foundations, 07/01/23, Project Management
- LinkedIn Learning, Project Management Foundations: Requirements, 07/01/23, Requirements Management
- LinkedIn Learning, Project Management Foundations: Teams, 07/01/23, Project Team Management
- LinkedIn Learning, Cisco Networking Foundations: Switching and Routing, 06/01/23, Routing Protocols, Cisco Networking, Network Switches
- Platzi, Git and Github Professional Course, 2022
- Platzi, PreWork: Configuration of Development Environment in Linux, 2022
- Platzi, Introduction to Terminal and Command Line Course, 2022
- ILAC – International Language Academy of Canada, University Pathway Program, 2022
- University of Maryland, Usable Security, 2020
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
HEAD OF INFRASTRUCTURE
ADOCCIENTE S.A.S
04.2024 - 09.2024
IT SUPPORT ENGINEER
Mayor of Santiago de Cali - Secretary of Mobility
01.2017 - 04.2023
IT SUPPORT SPECIALIST
Valley Automotive Diagnostic Center
05.2012 - 12.2016
Associate of Applied Science - Information And Computer Systems
Conestoga College
Bachelor of Science - Information Science
University Corporation Remington
Associate of Science - Information Technology
Servicio Nacional De Aprendizaje - SENA
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