Summary
Education
Timeline
Overview
Skills
Work History
Certification
Generic

Andre Kelly

Ottawa,On

Summary

I am a seasoned sale, customer success, and management professional with 20+ years of experience in managing people, programs, and projects. I excel at business growth, having consistently achieved and exceeded sales targets ranging from $200,000 to $6,000,000 annually in the enterprise software, SaaS, cloud, virtualization, database management, ERP, SAP, and Oracle markets. My expertise lies in establishing and maintaining strong relationships with C-level executives, implementing effective sales and marketing strategies, and keeping a steady pipeline of business. I have a proven track record of identifying key decision-makers in multi-level accounts and creating strategic sales plans that foster long-term partnerships. I am recognized for my exceptional business acumen and ability to turn ideas into results, having sold to Fortune 1000, 500, and Global 500 companies. My strong communication skills and experience in sales training, technical presentations, and cross-cultural interactions make me a valuable asset to any organization.

Education

Associate Degree - Computer Networking Engineering Technician

RCC Institute of Technology
2002

Timeline

Head of Sales

AdButler
04.2022 - Current

Senior Strategic Account Executive

SurveyMonkey
02.2019 - 04.2022

Senior Account Executive

Avast Business Software
06.2018 - 02.2019

Senior Account Executive / Business Development Manager

MB Foster Associates
02.2017 - 06.2018

Client Success Manager II

TELUS Health
09.2015 - 02.2017

Account Executive

Uplead Technology
05.2012 - 09.2015

Associate Degree - Computer Networking Engineering Technician

RCC Institute of Technology

Overview

11
11
years of professional experience
1
1
Certificate

Skills

  • Business Development
  • Customer Service
  • Status Updates
  • Sales Management
  • Account Management
  • Staff Leadership
  • Brand Enhancements
  • Goals and Performance
  • Coaching and Mentoring
  • Product Knowledge
  • Selling Techniques
  • Sales Reporting
  • Territory Management
  • Revenue Generation
  • Analytical and Critical Thinking
  • Contract Negotiation

Work History

Head of Sales

AdButler
Ottawa, Ontario
04.2022 - Current
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Handled customer relations issues, enabling quick resolution and client satisfaction
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
  • Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients
  • Developed and implemented comprehensive salesperson training program
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
  • Created effective strategies to target new markets after researching and analyzing competitor behavior
  • Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.

Senior Strategic Account Executive

SurveyMonkey
Ottawa, ON
02.2019 - 04.2022
  • Established fair pricing structures and finalized contracts to complete SurveyMonkey Solutions agreements with Enterprise customers that fall in the criteria of minimum 5000 employees and $1B in annual revenue
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for SurveyMonkey Solutions
  • Drive incremental revenue from existing assigned accounts
  • Do that by coordinating with broader Customer Success team to identify opportunities to connect with new prospects within current account base
  • Educate and evangelize SurveyMonkey’s enterprise offerings, ultimately making successful connections between client accounts, corporate objectives and SurveyMonkey offerings
  • Contribute to overall success of CS Expansion Sales team’s efforts, sharing best practices and contributing to development of effective strategies, tools, and tactics to identify develop and close expansion opportunities at assigned accounts
  • Proactively grow breadth and depth of strategic relationships within assigned customers by conducting consultation calls or meetings, demos, organizational mappings calls, negotiation/scoping calls, and procurement/legal contract reviews
  • Serve internally as client’s advocate, and in coordination with broader CS organization, provide client experience and product insights to internal stakeholders, based on customer feedback and team observations
  • Developing strong relationships with colleagues is essential to turn advocacy into results and to ensure collectively deliver for clients
  • Develop strategic account plans
  • Maintain timely & accurate account and opportunity forecasting within SalesForce
  • Achievements: Maintained $2.9M Book of Business; Consistently achieved minimum of 190% of quarterly targets

Senior Account Executive

Avast Business Software
Ottawa, ON
06.2018 - 02.2019
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions
  • Build key partner relationships
  • Manage sales cycles from Qualify through to Close
  • Designed training program for new partners, increasing customer satisfaction and new account rates
  • Conduct formal Business Reviews with key Partners
  • Research each Partner: Full technical and business profiling, competitive landscape analysis, growth potential, and document this research in Salesforce
  • Inform Partners about full Avast product offering, certification requirements, Promotions & Incentives, and play a consultative role in how the Partner can grow its revenue derived from Avast Products & Solutions
  • Achievements: Maintained a $600K Book of Business; Consistently achieved a minimum of 115% of monthly targets.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.

Senior Account Executive / Business Development Manager

MB Foster Associates
Ottawa, ON
02.2017 - 06.2018
  • In my position, I was responsible for driving business in the private sector by maintaining current accounts as well as developing new business
  • Our focus was to work with clients to provide products and services related to Database/application Migration & Synchronization, Database management solutions, and data/application governance
  • Manage and add value for current industrial and academic members and partners
  • Identify, recruit, and foster strategic alliances with strategic industrial and academic members, partners and organizations locally, nationally, and internationally, keeping detailed records of interactions; deliver customized technical presentations to illustrate MB Foster value proposition to potential leads
  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Identify and assist with generating revenue for MB Foster Products & services including testing, consulting, and training
  • Identify additional local, provincial, and federal government funding programs, and facilitate proposal submissions to support MB Foster programs, projects, students and members
  • Participate in local, national, and international events focused on building the MB Foster brand, recruiting new members, partners, SME affiliates and clients for MB Foster services
  • Achievements: Developed and maintained $2M pipeline of new business

Client Success Manager II

TELUS Health
Ottawa, ON
09.2015 - 02.2017
  • I was a primary interface between client and TELUS for all service delivery and service assurance issues, including escalations
  • Investigated and resolved customer complaints to foster satisfaction
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Proactively managed activities supporting assigned major, complex clients to ensure all contract deliverables are met, that high level of client satisfaction is maintained and that TELUS’ support of these clients experiences continuous improvement
  • Accountable for managing client relationships using formal governance at both operational and “C” levels to instill client loyalty and satisfaction with focus on revenue retention and growth
  • Responsible for identifying opportunities for sales teams to support growth of business
  • Proactively deliver new TELUS service solutions and reporting mechanisms and contribute to creating competitive breakthrough strategies and plans based on problem resolution and situations
  • Provide single point of accountability to manage assigned accounts in line with client expectations and TELUS service capabilities on constant basis establish and enhance strategic partnerships with internal/external service partners to improve customer experience
  • Maintain tight control over project schedule, risks, scope of work and budget; ensure that operational teams and subcontractors have clear understanding of client requirements
  • Responsible for performing regular account reviews, conduct customer engagement & client satisfaction reviews and post-Incident reports & investigations
  • Achievements: Client service Manager II - Maintained 122% of annual target

Account Executive

Uplead Technology
Ottawa, O
05.2012 - 09.2015
  • Strengthened customer relationships with a proactive and collaborative approach to managing needs
  • Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum
  • Monitors budgets by comparing and analyzing actual results with plans and forecasts
  • Demonstrating to new and existing clients via web presentations as well as in-person
  • Maintain constant contact with existing clients to ensure satisfaction
  • Help identify and develop new product concepts
  • Established and executed call plans, orchestrated account planning sessions and effectively executed account strategies
  • Providing full functional guidance on system integration
  • Plan meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists

Certification

Network Topology and Architecture | Forecasting | Business Plan | Business systems | Marketing strategies | Time Management | Data Migration | Presentations | Technical Sales | Developing brand messaging | Price quoting | Account development | Vendor management | CRM software | Teamwork / Collaboration | Data Management | Data Storage and Disaster Recovery Solutions | Procurement | Leadership | Cold calling | ERP | Strategic Selling | Business development | Territory management | Retention strategies | Customer presentations | Sales quota achievement | Microsoft Office | Customer Service | Contract negotiation | SharePoint | SharePoint Multilingual

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Andre Kelly