Andrej Petrovic
Toronto,Canada
Summary
Motivated and adaptable Business Management student with experience in facility operations, remote client outreach, and customer service. Skilled in managing logistics, handling high-traffic environments, and effectively addressing challenges. Looking to apply strong communication, organizational, and leadership skills in a dynamic and fast-paced environment.
Professional with strong experience in client interaction and scheduling, prepared for this role. Proven ability to build rapport, manage time efficiently, and adapt to changes. Demonstrates reliability and collaborative spirit, ensuring team goals are met. Skills include effective communication, organizational prowess, and focus on achieving tangible results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Online Appointment Setter
Inboxlab
11.2024 - 04.2025
- Reached out to potential clients through phone, email, and social platforms to qualify leads and book meetings.
- Used CRM tools to maintain accurate records and track communication history.
- Followed structured scripts to guide conversations, build interest, and overcome objections.
- Scheduled and coordinated appointments between clients and sales representatives.
- Consistently met and exceeded weekly goals for lead conversion and bookings.
Facility Manager
Razor Management, Monarch Park Stadium
08.2022 - 08.2024
- Managed daily operations including facility scheduling, equipment checks, and climate control.
- Supervised large crowds and maintained safety protocols during peak hours.
- Handled customer concerns and de-escalated issues quickly and efficiently.
- Coordinated maintenance, adjusted dome pressure, and ensured facility readiness.
- Organized team activities and delegated responsibilities for smooth operation flow.
Personal Shopper
ZumZum, Costco
06.2020 - 06.2021
- Selected and organized food items based on customer orders.
- Ensured timely and accurate fulfillment of high-volume daily orders.
- Prioritized tasks to meet tight deadlines while maintaining attention to detail.
Education
Bachelor of Business Management - Entrepreneurship
Toronto Metropolitan University
Toronto, ON05-2026
Skills
- Technical:
- Microsoft Office (Word, Excel, PowerPoint)
- Canva, Adobe Spark (basic design)
- CRM software (eg, HubSpot, Salesforce - basic proficiency)
- Professional Skills:
- Crowd control and conflict de-escalation
- Remote communication and lead generation
- Time and task management
- High-volume operations and team coordination
- Strong verbal and written communication
- Script memorization
- Telephone etiquette
Certification
- Security Guard License - Ontario
- Emergency First Aid & CPR Certified
- Smart Serve Certified
- Bilingual Certificate - French Immersion
Languages
English (Fluent)
Serbian, Croatian, Bosnian (Fluent)
French (Intermediate - French Immersion Program)
References
Available upon request.
Timeline
Online Appointment Setter
Inboxlab
11.2024 - 04.2025
Facility Manager
Razor Management, Monarch Park Stadium
08.2022 - 08.2024
Personal Shopper
ZumZum, Costco
06.2020 - 06.2021
Bachelor of Business Management - Entrepreneurship
Toronto Metropolitan University
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