Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrej Gavrilovic

Gatineau

Summary

Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Recently certified by ISSA and eager to help clients build confidence, improve strength, and adopt long-term healthy habits. Known for high energy, clear communication, and strong commitment to results. As a former college basketball player, who gained a lot of weight once I stopped playing and then proceeded to lose around 100 lbs in the span of a year. Seeing and most importantly helping other people reach their fitness goals brings tremendous happiness.

Overview

7
7
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Ville De Gatineau
10.2024 - Current
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.

Workforce Management Analyst

MSI Corp
11.2022 - 05.2024
  • Produced and updated documents, reports and tracking spreadsheets using Excel software and others.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Prepared and maintained reports, dashboards and monthly packages.

Customer Service Agent

MSI Corp
06.2019 - 11.2022
  • Helped over 50 customers calls per day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.

Basketball Camp Coach

Association de basketball de Gatineau
04.2018 - 06.2022
  • Acted as positive role model for team participants and in community.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Designed age-appropriate drills that catered to various skill levels, enhancing each player''s overall development.
  • Conducted skill assessments for individual players, leading to focused coaching strategies.

Education

High School Diploma -

École Secondaire De L'Île
Gatineau, QC
06.2018

Skills

  • Fluent in English, French and Serbo-Croatian
  • Physical fitness
  • Verbal and written communication
  • Motivational leadership
  • Customer service
  • Active listening
  • Data entry
  • Microsoft Excel
  • Friendly, positive attitude
  • Data collection & research
  • Fast learner
  • Sales strategy development

Certification

  • CPT - Certified Personal Trainer (ISSA certification)
  • Nutritionist (ISSA certification)
  • CPR and AED certification

Timeline

911 Dispatcher

Ville De Gatineau
10.2024 - Current

Workforce Management Analyst

MSI Corp
11.2022 - 05.2024

Customer Service Agent

MSI Corp
06.2019 - 11.2022

Basketball Camp Coach

Association de basketball de Gatineau
04.2018 - 06.2022

High School Diploma -

École Secondaire De L'Île

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Andrej Gavrilovic