Andreiw Romero
Modesto
Summary
Dynamic Supervisor with extensive experience at Loomis Armored US, specializing in employee training and operational efficiency. Achievements include enhanced team performance and successful implementation of security protocols, leading to improved service delivery. Skilled in conflict resolution and promoting a positive work environment, resulting in increased productivity across operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
Loomis Armored US
Stockton
08.2013 - Current
- Supervised daily operations of armored transport teams and ensured compliance with safety protocols.
- Coordinated schedules for staff and optimized route planning for efficient service delivery.
- Trained new employees on operational procedures and safety measures within the organization.
- Monitored vehicle maintenance schedules to ensure fleet readiness and reliability for operations.
- Implemented security measures to protect assets during transit and at service locations.
- Conducted regular inspections of equipment and vehicles to maintain operational standards.
- Resolved customer inquiries and concerns promptly to uphold service quality expectations.
- Collaborated with management to develop training programs that enhanced team performance skills.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 30 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Implemented quality control measures, significantly reducing error rates.
- Implemented new operational procedures, increasing efficiency.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Streamlined workflow processes, reducing project completion times.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Developed strategies to improve team performance and productivity.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
- Determined consumer needs to provide products and services appealing to larger market.
- Audited company's legal documents to verify compliant policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Assistant Manager
McDonald's Restaurant
Ceres
01.2010 - 08.2013
- Assisted in training new team members on company policies and procedures.
- Coordinated daily staff schedules to ensure proper coverage during peak hours.
- Communicated with customers to address concerns and enhance their dining experience.
- Managed inventory by tracking supplies and placing orders as needed.
- Supported management in implementing health and safety regulations effectively.
- Monitored food preparation processes to maintain quality and consistency standards.
- Facilitated team meetings to share updates and promote a positive work environment.
- Oversaw cash handling procedures to ensure accurate transactions during shifts.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
Computerized Accounting - Accounting
Institute of Technology
Salida, CA12-2010
Skills
- Employee training and development
- Security protocols
- Fleet oversight
- Operational procedures
- Performance assessment
- Customer relationship management
- Safety regulations
- Problem solving
- Time management strategies
- Quality assurance
- Workflow management
- Effective communication skills
- Conflict resolution techniques
- Process optimization
- Team leadership
Languages
Spanish
Limited
Certification
- gun and guard card
Affiliations
- Student
- Soccer coach
- Father
- Husband
- Friend
Timeline
Supervisor
Loomis Armored US
08.2013 - Current
Assistant Manager
McDonald's Restaurant
01.2010 - 08.2013
Computerized Accounting - Accounting
Institute of Technology
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