ANDREINA RUIZ
YUCCA VALLEY
Summary
Solid background in administrative support and office management. Successfully managed schedules, coordinated meetings, and streamlined office operations. Demonstrated proficiency in Microsoft Office Suite and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Dispatcher/Lead Supervisor
Palm Canyon Resort
10.2022 - Current
- Led initiatives to streamline processes, resulting in improved operational effectiveness and guest satisfaction.
- Prioritize phone calls proficient in computer-aided dispatch systems
- Coordinated daily dispatch operations to ensure timely service delivery for guests.
- Managed communication between departments to optimize workflow and enhance guest experience.
- Managed high-volume call queues while maintaining quality customer interactions.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Front Desk Agent
VI Resorts
06.2021 - 10.2022
- Oversaw daily front desk operations, maintaining accuracy in reservations and billing procedures.
- Managed guest check-in and check-out processes, ensuring a seamless experience.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Coordinated room assignments to optimize occupancy and enhance guest satisfaction.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
Sales Associate
The Coughy Shop
02.2020 - 06.2021
- Educated customers on product selection and usage to enhance their experience.
- Assisted in inventory management, ensuring stock levels met customer demand.
- Maintained compliance with state regulations regarding cannabis sales and safety practices.
- Trained new staff on operational procedures and product knowledge for improved service delivery.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Managed high volume of cash with 99% accuracy rate.
- Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
Assistant Manager of Operations
Deserts Finests
09.2018 - 02.2020
- Managed inventory levels, ensuring availability of popular strains and products.
- Educated customers on product selection and usage to enhance overall experience.
- Assisted in training new staff on product knowledge and customer service protocols.
- Maintained compliance with state regulations regarding cannabis sales and distribution.
- Developed promotional displays to increase product visibility and sales engagement.
- Resolved customer inquiries and issues promptly, fostering a positive shopping environment.
- Conducted regular assessments of product quality, ensuring freshness and safety standards were met.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Weighed, prepared and packaged different types of products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with 99% accuracy rate.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA06.2016
Associate - Accounting And Finance
Copper Mountain Community College
Joshua Tree, CA06-2026
Skills
- Computer/Microsoft Office - 7 years
- Collaboration Talent - 3 years
- Leadership skills - 5 years
- Bilingual
- Data Entry
- Detail-oriented
Timeline
Dispatcher/Lead Supervisor
Palm Canyon Resort
10.2022 - Current
Front Desk Agent
VI Resorts
06.2021 - 10.2022
Sales Associate
The Coughy Shop
02.2020 - 06.2021
Assistant Manager of Operations
Deserts Finests
09.2018 - 02.2020
High School Diploma -
Desert Hot Springs High School
Associate - Accounting And Finance
Copper Mountain Community College
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