ANDREIA MACHADO
Edmonton,AB
Summary
Accomplished Store Manager with a proven track record at Urban Behavior, enhancing customer satisfaction and streamlining operations. Expert in inventory management and customer service, I led teams to exceed sales targets through innovative merchandising and effective team leadership. Skilled in problem-solving and multitasking, I consistently improved store functionality and client relations.
Overview
8
8
years of professional experience
Work History
Store Manager
Urban Behavior
Edmonton, AB
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Room Lead
Freedom Cannabis
Acheson, AB
06.2022 - 05.2024
- Supported facility expansion initiatives by assisting in the planning and execution of new grow rooms, including layout designs, equipment installation, and operational training for incoming staff members.
- Improved pest control measures with proactive scouting and targeted interventions for early detection and management of potential infestations.
- Enhanced cannabis plant health by monitoring and adjusting environmental conditions, including temperature, humidity, and lighting.
- Streamlined cloning procedures by refining propagation methods which resulted in consistent success rates and accelerated plant development.
- Maintained ranch records and documentation.
Regional Manager
Lady Loans
Edmonton, AB
03.2021 - 06.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
Store Manager
Penningtons
Edmonton, AB
02.2017 - 03.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Team leadership
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
Languages
English
Full Professional
Portuguese
Full Professional
Timeline
Store Manager
Urban Behavior
05.2024 - Current
Room Lead
Freedom Cannabis
06.2022 - 05.2024
Regional Manager
Lady Loans
03.2021 - 06.2022
Store Manager
Penningtons
02.2017 - 03.2021